Customer Experience Engineering: Internship Opportunity

Microsoft; India; On-site; INR 335,000 - 670,000; Part time

Job summary

Microsoft India is offering an internship opportunity where you will work under supervision to identify defects and assist customers in deploying Microsoft solutions. You will collaborate with cross-functional teams to capture feedback, suggest improvements, and help automate processes.

The role emphasizes learning, communication, and practical problem-solving within enterprise environments. Ideal candidates are pursuing a bachelor’s degree with a remaining semester and have experience with

Qualifications

• Must be pursuing a bachelor’s degree with at least one semester remaining after the internship.
• Strong communication skills.

Responsibilities

• With supervision, identifies defects or signals using engineering tools and customer input.
• Assists customers in designing configurations and deploying solutions on Microsoft platforms.
• Gathers customer feedback to learn feature gaps, configurations, KPIs, and usage insights.
• Supports automation of solutions and team processes.
• Escalates customer issues and communicates progress to stakeholders.
• Collaborates with program managers, software engineers and CSS teams to unblock incidents.

Education

Bachelor’s Degree (Engineering/CS/IT)

Tools

React/Angular

NET/Java

Android/iOS Swift

Programming languages (C#, Java, Python, JavaScript)

Good communication

Job description

Qualifications

Required Qualifications

· Currently pursuing a Bachelor’s Degree in Engineering, Computer Science, Information Technology, Engineering, Data Science, Math, Business, or related field
· Must have at least one semester/term of school remaining following the completion of the internship
· React/Angular/.NET|JAVA/Andorid/IOS SWIFT.
· Good communication Skills

Preferred Qualifications

• Proficiency in programming languages (such as C#, Java, Python, JavaScript) is highly desirable.

Responsibilities

• With supervision, utilizes engineering tools, customer telemetry and/or direct customer input to identify and flag the defects/signals in the product or product misuse, or an issue with the customer. With support and guidance, tracks customer incidents and engages customers and partners to understand the issue, informs them about the active cases, and communicate progress and next steps to customers.
• With managerial support, provides guidance to customers on designing configurations and deploying solutions on Microsoft platform. Assists with answering customer questions/concerns and reporting customer issues related to new deployment.
• With managerial guidance, gather feedback from the customers and partners to learn ways in which customers and partners use the product. Helps team members to identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product. Supports team members in implementing automation of solutions for the team.
• Supports in escalating specific customer issues to appropriate teams to resolve customer issues. With supervision, communication progress and keep stakeholders aligned with respect to escalations.
• Works with customers under guidance to gather input on their experiences with Microsoft solutions. Identifies and tracks gaps in customer scenarios and product limitations.
• With some oversight, partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to review and unblock customer incidents/issues