Intern - Application Support Engineer

Capri Global Capital (CGCL); Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Capri Global Capital (CGCL) in Gurugram, India, is seeking an enthusiastic Application Support Associate to provide L1/L2 support for internal users and clients. You will troubleshoot issues, maintain runbooks, and collaborate with developers and QA to reproduce and fix problems.

Leveraging basic SQL, API troubleshooting, and Python scripting, you will automate routine tasks and contribute to knowledge bases. Jira exposure and strong English communication are expected assets.

Qualifications

• 0-1 years experience in Application Support / Production Support.
• Familiar with SDLC and client-server architectures.
• Proficient in basic SQL queries and data debugging.
• Familiar with Jira or willingness to learn.
• Strong communication in English, both spoken and written.
• Experience with log analysis and reading application/server logs.
• Basic knowledge of Python scripting.

Responsibilities

• Provide L1/L2 application support to users via tickets, phone, and email.
• Troubleshoot and resolve software issues to keep operations running.
• Participate in incident discussions and drive resolution updates.
• Investigate and debug application errors using logs.
• Perform RCA for recurring incidents and suggest preventive actions.
• Collaborate with developers and QA to reproduce issues and validate fixes.
• Troubleshoot REST/SOAP API issues including timeouts and auth errors.
• Validate integrations using Postman or curl and coordinate fixes.
• Maintain and improve troubleshooting guides and runbooks.
• Write Python scripts to automate operational tasks.
• Understand SQL/NoSQL databases for data troubleshooting.

Skills

Analytical thinking

Problem solving

Clear communication (English)

Education

B.Tech / B.E. (Computer Science / IT / Electronics)

Tools

Jira

Postman

cURL

Job description

Key Responsibilities

• Provide L1/L2 application support to internal users and/or external clients via ticketing tools, phone, and email.
• Troubleshoot and resolve software/application issues to ensure uninterrupted business operations.
• Participate in problem-solving and incident discussions, providing clear updates and driving resolution.
• Perform investigation and debugging of application errors, failures, and performance issues using logs and system traces.
• Conduct root cause analysis (RCA) for recurring incidents and recommend preventive actions.
• Collaborate with developers and QA teams to reproduce issues, validate fixes, and close bugs effectively.
• Troubleshoot REST/SOAP API issues such as request/response failures, timeouts, authentication errors, and data mismatches.
• Validate integrations using tools like Postman/cURL, and coordinate fixes with internal teams or external vendors.
• Maintain and improve documentation, including troubleshooting guides, runbooks, SOPs, and knowledge base articles.
• Write Python scripts to automate operational/support activities
• Understanding of SQL/NOSQL databases for troubleshooting data-related issues.

Required Qualifications and skills:

B.Tech / B.E. (Computer Science / IT / Electronics)

• 0-1 years experience in Application Support / Production Support
• Basic understanding of Software Development Life Cycle (SDLC) and client-server architectures.
• SQL (BasicIntermediate): select queries, filters, joins basics, debugging data issues.
• Exposure to or willingness to learn tracking tools like Jira
• Escalate unresolved complex issues to senior support teams, software developers, or infrastructure leads
• Strong analytical thinking, active problem-solving skills, and clear verbal/written English communication.
• Log Analysis: reading application/server logs, identifying patterns, correlating errors with timestamps.
• Basic awareness of programming or scripting languages like Python