Application Support /Production Support

DMart; Coimbatore District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

DMart in Coimbatore invites a seasoned Application/Production Support professional to ensure high availability of production applications. You will investigate incidents, perform RCA, and coordinate with multiple teams to resolve issues swiftly.

Ideal candidates will have deep SQL skills, Linux command proficiency, and experience with Java or Golang for debugging. Exposure to CI/CD, cloud, and monitoring tools is a plus.

Qualifications

• 25 years of experience in Application/Production Support.
• Strong knowledge of SQL and database troubleshooting.
• Good understanding of Linux/Unix commands.
• Working knowledge of Java or Golang for application debugging and production issue analysis.
• Understanding of REST APIs, Microservices, and distributed systems.
• Experience with application log analysis and monitoring tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
• Experience with Jira, ServiceNow, or similar ticketing platforms.
• Good understanding of Incident, Problem, Change, and Release Management.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Monitor production applications and ensure system availability.
• Investigate, troubleshoot, and resolve application incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring production issues and recommend preventive actions.
• Analyze application logs, stack traces, and system alerts to identify issues.
• Troubleshoot APIs, microservices, databases, and application integrations.
• Execute SQL queries for data validation and issue analysis.
• Coordinate with Development, QA, DevOps, Infrastructure, and Business teams for issue resolution.
• Support production deployments, releases, and post-deployment validation.
• Maintain incident, problem, and change records using ticketing tools.
• Prepare operational reports and participate in on-call support as required.
• Identify opportunities for automation and operational improvements.

Skills

SQL

Database troubleshooting

Linux commands

Java or Golang

REST APIs

Microservices

Distributed systems

Log analysis tools

Ticketing tools

ITSM processes

Analytical skills

Troubleshooting

Communication

Job description

Key Responsibilities

• Monitor production applications and ensure system availability.
• Investigate, troubleshoot, and resolve application incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring production issues and recommend preventive actions.
• Analyze application logs, stack traces, and system alerts to identify issues.
• Troubleshoot APIs, microservices, databases, and application integrations.
• Execute SQL queries for data validation and issue analysis.
• Coordinate with Development, QA, DevOps, Infrastructure, and Business teams for issue resolution.
• Support production deployments, releases, and post-deployment validation.
• Maintain incident, problem, and change records using ticketing tools.
• Prepare operational reports and participate in on-call support as required.
• Identify opportunities for automation and operational improvements.

Required Skills

• 25 years of experience in Application/Production Support.
• Strong knowledge of SQL and database troubleshooting.
• Good understanding of Linux/Unix commands.
• Working knowledge of Java or Golang for application debugging and production issue analysis.
• Understanding of REST APIs, Microservices, and distributed systems.
• Experience with application log analysis and monitoring tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
• Experience with Jira, ServiceNow, or similar ticketing platforms.
• Good understanding of Incident, Problem, Change, and Release Management.
• Strong analytical, troubleshooting, and communication skills.

Good to Have

• Exposure to Redis, Kafka, or messaging systems.
• Knowledge of Google Cloud Platform (GCP) or AWS.
• Experience with Docker and Kubernetes.
• Understanding of CI/CD pipelines.
• Experience in Retail, Supply Chain, Warehouse, or Enterprise Applications.