Int'l Franchise Bus. Consultant - India

Hardee's; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Hardee's is seeking a Franchise Business Consultant based in Bengaluru, India. This role focuses on supporting and coaching franchisee-operated restaurants, ensuring operational consistency and driving sales growth.

The ideal candidate will have six years of experience in QSR or franchise management, a Bachelor's degree, and strong analytical skills. Responsibilities include conducting operational reviews and assisting with training and restaurant development plans.

Qualifications

• Approximately six years of experience in QSR, Restaurant Operations, or Franchise management.
• Experience supporting an international market launch.
• Demonstrated track record of meeting operational goals and maximizing profits.

Responsibilities

• Provide support and coaching to franchise locations.
• Conduct operational reviews and evaluations.
• Assist franchisees with development planning.

Skills

QSR knowledge of Restaurant Operations

Franchise management experience

Excellent problem-resolution skills

Strong analytical and organizational skills

Ability to maintain relationships

Education

Bachelor’s Degree

Tools

Microsoft Windows operating systems

Job description

The Franchise Business Consultant is responsible for providing support and coaching to an assigned territory of franchise/license operated restaurant locations while working as a liaison for the Company. This position assists franchisees in an effort to elevate operational consistency, strengthen franchise partnerships, protect the brand, enhance guest experience, and drive disciplined execution across assigned markets. By developing franchisee capability and ensuring operational excellence, the role ultimately delivers sustainable sales growth and franchisee profitability.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Is the key in the market contact for the franchisee
• Displays outstanding leadership skills; provides coaching, guidance, and development advice to franchisees
• Executes the Company’s strategic plan and marketing/operational performance standards
• Set up franchise business reviews and create / monitor / support action plans to improve desirable outcomes from such reviews
• Conducts operational reviews and evaluations, including assisting the franchisees in identifying business opportunities and finding solutions to sales and cost controls
• Provides strategic operational support in the areas of service standards, product quality control, training, safety, sanitation, and new restaurant openings
• Assists with restaurant development planning and execution, including sub‑market identification, site approval, and kitchen design issues
• Aids franchisees in developing and executing a systematic training program and provides restaurant opening assistance
• Communicates changes in the Company’s specifications and procedures
• Attends seminars and completes other training to remain current on industry trends
• Participates in company meetings, webinars, and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately six (6) years of any combination of experience and/or education that demonstrates QSR knowledge of Restaurant Operations, Franchise management, or a related field
• Experience supporting an international market launch.
• Bachelor’s Degree required
• Must have a demonstrated track record of meeting operational goals, standards, building sales, and maximizing profits
• Must have the ability to determine expectations, measure effectiveness in processes, enforce quality standards, and meet commitments
• Must have excellent problem-resolution skills and the ability to maintain relationships
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information
• Demonstrates a strong working knowledge of Microsoft Windows operating systems for daily business use. Demonstrates clear and concise verbal and written communication, ensuring messages are understood across all levels

WORK ENVIRONMENT

• Corporate Office is fast‑paced, high‑volume of activity, and a deadline‑driven environment
• Based in India

PHYSICAL DEMANDS

• Travels as needed within India.

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.