Instructional Design Manager

Wipro; Kolkata District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Wipro is seeking a Senior Instructional Designer to lead end-to-end design, governance, and delivery of high-impact learning solutions. You will ensure content quality, LMS compatibility, and stakeholder alignment while mentoring junior designers and driving continuous improvement.

The role requires 8–12+ years in Instructional Design or related fields, with experience in operational or contact center environments, and a willingness to work Australian shift from office.

Qualifications

• Experience in designing training programs for complex learning needs.
• Strong ability to govern content quality and compliance.
• Experience delivering scalable learning solutions across diverse learner groups.

Responsibilities

• Lead design, development, and delivery of complex training programs for diverse learners.
• Drive end-to-end instructional design activities: needs analysis, design, development, deployment, and evaluation.
• Develop blended learning solutions (eLearning, virtual, ILT, performance support).
• Ensure governance standards, content quality frameworks, accessibility, and LMS compatibility.
• Oversee content review, maintenance, and version control processes.
• Partner with leaders to align learning strategies with organizational objectives.
• Mentor junior designers and Train-the-Trainer initiatives.
• Manage multiple learning projects with timely delivery.
• Drive continuous improvement and innovation in learning solutions.
• Measure training effectiveness using engagement, retention, behavioral change, and business impact.
• Ensure compliance with standards and regulatory requirements.

Skills

Instructional Design

LMS governance

Content Development

eLearning

Blended Learning

Learning Analytics

Project Management

Education

Undergraduate or Graduate degree

Tools

Graphic Design

Video Editing

Job description

Shift: Australian Shift (Work from Office)

Role Overview

We are seeking an experienced Senior Instructional Designer to lead the end-to-end instructional design and governance function. The role will be responsible for designing and delivering high-impact learning solutions, ensuring content quality, governance compliance, LMS compatibility, stakeholder alignment, and continuous improvement of learning programs. The incumbent will work closely with business stakeholders, operational leaders, and learning teams to deliver effective training solutions that drive measurable business outcomes.

Key Responsibilities

• Lead the design, development, and delivery of complex training programs for diverse learner groups.
• Drive end-to-end instructional design activities, including needs analysis, solution design, content development, deployment, and evaluation.
• Develop blended learning solutions incorporating eLearning, virtual learning, instructor-led training, and performance support tools.
• Ensure adherence to governance standards, content quality frameworks, accessibility requirements, and LMS compatibility.
• Oversee content review, maintenance, and version control processes.
• Partner with business leaders and stakeholders to align learning strategies with organizational objectives.
• Mentor junior instructional designers and support Train-the-Trainer initiatives.
• Manage multiple learning projects and ensure timely delivery against business requirements.
• Drive continuous improvement and innovation within learning solutions and instructional design methodologies.
• Measure training effectiveness through learner engagement, knowledge retention, behavioral change, operational performance metrics, and business impact.
• Ensure compliance with standards and regulatory requirements.
• Minimum 6+ years of relevant experience, with preference for candidates possessing 8-12+ years of experience.
• 5-6 years of experience in Instructional Design, Learning & Development, Content Development, or related functions.
• Extensive experience in designing training programs for operational or contact center environments.

Preferred Qualifications

• Undergraduate or Graduate degree in any discipline.
• Experience within the Australian Energy or Utility sector.
• Experience implementing emerging learning technologies and innovative training methodologies.
• Advanced skills in graphic design, video editing, and learning analytics.