Installation Executive

Saint Gobain; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Saint Gobain in Hyderabad seeks a seasoned Installation Services Manager to lead regional installation and post-sales service activities. You will monitor site progress, ensure customer satisfaction, and drive process improvements across installations and service teams.

Step into a role focused on cost control, productivity, and escalation management, while leveraging CRM tools and delivering national-level MIS insights for continuous service excellence.

Qualifications

• On-time site execution and meeting customer service standards for installation and post-sales service.
• Cost control on projects and installation/service activities.
• Daily review of installation and service activities to meet TATs.
• Ensure SOPs are followed in installation and service.
• Achieve productivity and efficient resource utilization.
• Resolve operations issues in installation and service.
• Manage escalations with root-cause analysis for corrective actions.
• Analyze re-orders to reduce repeat issues with preventive actions.
• Adopt CRM and digital tools in workflow.
• Prepare MIS reports at the national level.

Responsibilities

• Responsible for on time and hassle free site executions and ensure customer service standards are met with respect to Installation and post sales service.
• Responsible for cost control on Project and IHB installation and service related activities.
• Daily review of all installation and service related activities and ensure the TAT's are met.
• Ensure the SOP's are followed in all the activities of the installation and service.
• Ensure the achievement of defined productivity levels and efficient utilization of resources.
• Resolving operations related issues both in installation and service.
• Escalation management: Managing escalations by providing suitable resolutions. Carryout root cause analysis to make corrective and preventive actions.
• Analysis on root cause of re-orders, reduce it by implementing corrective and preventive actions.
• Ensure the effective adoption of CRM & digital tools in the work flow.
• Responsible for making various MIS reports on National level.

Skills

Customer centricity

Team Management

Stakeholders management

Domain Expertise

Good Communication skills

Result oriented

Proactive and Accountability

Quick decision making

Education

Diploma/Engineering background

Job description

POSITION PROFILE

Desired Profile of Candidate

• 9 Preferred Age bracket 30- 35 Yrs
• 10 Academic Background Diploma/ Engineering background with 10 to 12 years of Industry experience
• 11 Preferred Experience
  • 1. Handling Regional role of the installation services in building materials industry, preferably with uPVC windows/ Aluminium windows/Facades.
  • 2. Site level work progress monitoring against plan.
  • 3. Over all responsible for Customer satisfaction and quality of work done in the region
  • 4. Experience in Service partner management.
  • 5. Expertise in post sales service and escalation management.
  • 6. Providing Technical inputs during installation.
• 12 Job Description
  • 1.Responsible for on time and hassle free site executions and ensure customer service standards are met with respect to Installation and post sales service.
  • 2. Responsible for cost control on Project and IHB installation and service related activities.
  • 3.Daily review of all installation and service related activities and ensure the TAT's are met.
  • 4. Ensure the SOP's are followed in all the activities of the installation and service.
  • 5. Ensure the achievement of defined productivity levels and efficient utilization of resources.
  • 6. Resolving operations related issues both in installation and service.
  • 7. Escalation management: Managing escalations by providing suitable resolutions. Carryout root cause analysis to make corrective and preventive actions.
  • 8. Analysis on root cause of re-orders, reduce it by implementing corrective and preventive actions.
  • 9. Ensure the effective adoption of CRM & digital tools in the work flow.
  • 10. Responsible for making various MIS reports on National level.
• 13 Desired Personal Attributes
  • * Customer centricity
  • * Team Management
  • * Stake Holders management
  • * Domain Expertise
  • * Good Communication skills
  • *Result oriented
  • *Proactive and Accountability
  • * Quick decision making.