Executive/Senior Executive Field Service & Installation

2coms; Pune District; On-site; INR 360,000 - 440,000; Full time

Job summary

2coms in Pune seeks an Executive/Senior Executive Field Service & Installation to lead installation, servicing, troubleshooting and maintenance of electrical products, heavy machinery, doors and related industrial equipment at client sites.

The role involves on-site service, warranty support, travel as needed, and ensuring high customer satisfaction by coordinating with customers and internal teams to meet service standards.

Qualifications

• Minimum 2 years of experience in Field Service, Installation, Commissioning, or After-Sales Service.
• Hands-on experience with electrical products, heavy machinery, or industrial equipment.
• Willingness to travel extensively for field service and installation activities.

Responsibilities

• Handle installation, commissioning, servicing, and maintenance of products at customer sites.
• Attend service calls and resolve technical issues within defined timelines.
• Troubleshoot electrical and mechanical faults and ensure timely resolution.
• Coordinate with customers and internal teams for service requirements and call closure.
• Support warranty and non-warranty service activities.
• Conduct site inspections and ensure proper installation and product functioning.
• Maintain service reports, installation records, and customer documentation.
• Provide basic technical guidance and product support to customers.
• Ensure high customer satisfaction and adherence to service standards.
• Travel to customer sites as per business requirements.

Skills

Field Service

Installation

Commissioning

After-Sales Service

Job description

SUMMARY

Job Description Executive/Senior Executive Field Service & Installation

• Designation: Executive / Senior Executive Field Service & Installation
• Department: After Sales Service
• Location: Pune
• Experience: Minimum 2 Years
• CTC: Up to 4 LPA
• Employment Type: Full - Time

We are looking for an experiencedField Service & Installation Executivewith hands-on experience in the installation, servicing, troubleshooting, and maintenance ofelectrical products, heavy machinery, doors, or similar industrial equipment.

Key Responsibilities

• Handle installation, commissioning, servicing, and maintenance of products at customer sites.
• Attend service calls and resolve technical issues within the defined timelines.
• Troubleshoot electrical and mechanical faults and ensure timely resolution.
• Coordinate with customers and internal teams for service requirements and call closure.
• Support warranty and non-warranty service activities.
• Conduct site inspections and ensure proper installation and product functioning.
• Maintain service reports, installation records, and customer documentation.
• Provide basic technical guidance and product support to customers.
• Ensure high customer satisfaction and adherence to service standards.
• Travel to customer sites as per business requirements.

Requirements

• Minimum2 years of experiencein Field Service, Installation, Commissioning, or After-Sales Service.
• Experience inelectrical products, heavy machinery, industrial equipment, doors, or related productsis preferred.
• Hands - on experience ininstallation, troubleshooting, maintenance, and site service.
• Basic understanding of electrical and mechanical systems.
• Good communication, customer handling, and problem-solving skills.
• Willingness to travel extensively for field service and installation activities.