Installation Manager

Saint Gobain; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Saint Gobain in Mumbai seeks a seasoned professional to lead regional installation services for building materials, including uPVC/aluminium windows and facades. You will manage site progress, customer satisfaction, and service partner relationships, ensuring post-sales excellence.

The role emphasizes cost control, daily reviews, SOP adherence, productivity, and proactive escalation handling. Strong communication and proactive decision-making are essential for success in this fast-paced regional

Qualifications

• Diploma/Engineering background with 10 to 12 years of industry experience.
• Experience in handling regional installation services in building materials (PVC/Alu/windows).
• Experience in service partner management, post-sales service and escalation management.

Responsibilities

• Ensure on-time site executions and meet installation and post-sales service standards.
• Monitor project costs related to installation and service activities.
• Review installation and service activities daily to meet TATs.
• Ensure SOPs are followed during installation and service work.
• Achieve productivity goals and efficient resource use.
• Resolve issues in installation and service operations.
• Manage escalations with effective resolutions and root-cause analysis.
• Analyze root causes of re-orders and implement corrective actions.
• Promote adoption of CRM and digital tools in workflow.
• Prepare MIS reports at a national level.

Skills

Customer centricity

Team management

Stakeholder management

Domain expertise

Communication skills

Result oriented

Proactive and accountability

Decision making

Education

Diploma/Engineering background

Tools

CRM

MIS reporting tools

Job description

POSITION PROFILE

Desired Profile of Candidate

• 9 Preferred Age bracket 30- 35 Yrs
• 10 Academic Background Diploma/ Engineering background with 10 to 12 years of Industry experience
• 11 Preferred Experience
  • 1. Handling Regional role of the installation services in building materials industry, preferably with uPVC windows/ Aluminium windows/Facades.
  • 2. Site level work progress monitoring against plan.
  • 3. Over all responsible for Customer satisfaction and quality of work done in the region
  • 4. Experience in Service partner management.
  • 5. Expertise in post sales service and escalation management.
  • 6. Providing Technical inputs during installation.
• 12 Job Description
  • 1.Responsible for on time and hassle free site executions and ensure customer service standards are met with respect to Installation and post sales service.
  • 2. Responsible for cost control on Project and IHB installation and service related activities.
  • 3.Daily review of all installation and service related activities and ensure the TAT's are met.
  • 4. Ensure the SOP's are followed in all the activities of the installation and service.
  • 5. Ensure the achievement of defined productivity levels and efficient utilization of resources.
  • 6. Resolving operations related issues both in installation and service.
  • 7. Escalation management: Managing escalations by providing suitable resolutions. Carryout root cause analysis to make corrective and preventive actions.
  • 8. Analysis on root cause of re-orders, reduce it by implementing corrective and preventive actions.
  • 9. Ensure the effective adoption of CRM & digital tools in the work flow.
  • 10. Responsible for making various MIS reports on National level.
• 13 Desired Personal Attributes
  • * Customer centricity
  • * Team Management
  • * Stake Holders management
  • * Domain Expertise
  • * Good Communication skills
  • *Result oriented
  • *Proactive and Accountability
  • * Quick decision making.