Inside Service Coordinator

AMETEK; Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

AMETEK SPECTRO in India seeks a detail-oriented Inside Sales Coordinator to support the sales team with admin tasks, quotations, order processing, and CRM data maintenance. You will coordinate with logistics, finance, and service to ensure timely order execution and accurate documentation.

You will engage with customers on pricing, delivery timelines, and inquiries, track performance metrics, and prepare reports for management, contributing to revenue generation in a fast-paced environment.

Qualifications

• 2–5 years of inside sales experience
• Experience with quotations, order processing, or customer coordination
• Bachelor's degree in Sales, Marketing, or related field

Responsibilities

• Support the sales team in day-to-day operations and administrative activities
• Prepare quotations, proposals, and sales orders
• Maintain and update customer and sales data in CRM systems
• Coordinate with cross-functional teams to ensure timely order execution
• Act as a point of contact for customers regarding order status, delivery timelines, and documentation
• Follow up on leads, inquiries, and pending orders to support revenue generation
• Track sales performance metrics and prepare reports for management
• Manage documentation related to sales transactions, contracts, and compliance
• Assist in tender preparation, bid submissions, and commercial documentation
• Handle customer queries related to pricing, availability, and delivery schedules

Tools

Salesforce

SAP

Job description

We are looking for a detail-oriented and proactive Inside Sales Coordinator to support the sales team by managing administrative tasks, coordinating sales processes, and ensuring smooth communication between customers and internal teams. This role is critical in driving sales efficiency and enhancing customer experience.

Key Responsibilities

• Support the sales team in day-to-day operations and administrative activities
• Prepare and process quotations, proposals, and sales orders
• Maintain and update customer and sales data in CRM systems
• Coordinate with cross-functional teams (logistics, finance, service, etc.) to ensure timely order execution
• Act as a point of contact for customers regarding order status, delivery timelines, and documentation
• Follow up on leads, inquiries, and pending orders to support revenue generation
• Track sales performance metrics and prepare reports for management
• Manage documentation related to sales transactions, contracts, and compliance
• Assist in tender preparation, bid submissions, and commercial documentation
• Handle customer queries related to pricing, availability, and delivery schedules

Desired Skills

• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI‑generated outputs.
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Problem‑solving mindset with a customer‑centric approach
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Familiarity with CRM/ERP systems (e.g., Salesforce, SAP) is an advantage
• Ability to work in a fast‑paced, deadline‑driven environment

Experience Level

• 2–5 years of experience in inside sales, sales coordination, or sales support roles
• Experience in handling quotations, order processing, or customer coordination preferred

Educational Qualification

• Bachelor’s degree relevant to Sales, Marketing, or related field

Key Performance Indicators

• Quote-to-order conversion rate
• Order processing accuracy
• On-time order execution
• Response time to customer inquiries
• Sales support efficiency (lead follow‑up, data accuracy, reporting timeliness)

About Us

AMETEK SPECTRO, a business unit of AMETEK Inc, is one of the worldwide leading suppliers of analytical instruments, employing optical emission (stationary and mobile Arc/Spark OES, ICP-OES) and X-ray fluorescence spectrometry (XRF) technology, used for the elemental analysis of materials in industry, research and academia.

AMETEK SPECTRO is a preferred technology partner for customers across India, for more than 40 years with our advanced technology as well as our dedicated service network which is the largest in our industry providing world class support to our customers.

Compensation

Currency: INR

Salary Minimum: Market

Salary Maximum: Market

Incentive: Market

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.