Inside Service Coordinator

AMETEK, Inc.; India; On-site; INR 400,000 - 700,000; Full time

Job summary

AMETEK SPECTRO, a unit of AMETEK Inc, seeks an Inside Sales Coordinator to support the sales team with admin tasks, quotations, and order processing. You will coordinate with logistics, finance, and service to ensure timely execution and accurate data in CRM systems.

The ideal candidate has 2–5 years in inside sales or sales support, excellent communication, and strong organizational skills for a fast-paced environment.

Qualifications

• Bachelor's degree in Sales, Marketing or related field.
• 2–5 years in inside sales, sales coordination, or support roles preferred.
• Experience with quotations, orders, and customer coordination.

Responsibilities

• Support sales team in day-to-day operations and admin tasks.
• Prepare quotations, proposals, and sales orders.
• Maintain and update customer and sales data in CRM systems.
• Coordinate with logistics, finance, service, and other teams for timely orders.
• Be main contact for customers on order status, delivery timelines, and docs.
• Follow up on leads and inquiries to support revenue.
• Track sales metrics and prepare management reports.
• Handle sales documentation and compliance materials.
• Assist in tender prep, bidding, and commercial docs.
• Address customer questions on pricing, availability, and delivery.

Skills

AI tools usage

Communication skills

Organizational skills

Attention to detail

Problem solving

MS Office

CRM familiarity

Education

Bachelor's degree in Sales/Marketing or related field

Tools

Salesforce

SAP

Job description

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We are looking for a detail-oriented and proactive Inside Sales Coordinator to support the sales team by managing administrative tasks, coordinating sales processes, and ensuring smooth communication between customers and internal teams. This role is critical in driving sales efficiency and enhancing customer experience.

Key Responsibilities:

• Support the sales team in day-to-day operations and administrative activities
• Prepare and process quotations, proposals, and sales orders
• Maintain and update customer and sales data in CRM systems
• Coordinate with cross-functional teams (logistics, finance, service, etc.) to ensure timely order execution
• Act as a point of contact for customers regarding order status, delivery timelines, and documentation
• Follow up on leads, inquiries, and pending orders to support revenue generation
• Track sales performance metrics and prepare reports for management
• Manage documentation related to sales transactions, contracts, and compliance
• Assist in tender preparation, bid submissions, and commercial documentation
• Handle customer queries related to pricing, availability, and delivery schedules

Desired Skills:

• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Problem-solving mindset with a customer-centric approach
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Familiarity with CRM/ERP systems (e.g., Salesforce, SAP) is an advantage
• Ability to work in a fast-paced, deadline-driven environment

Experience Level:

• 2–5 years of experience in inside sales, sales coordination, or sales support roles
• Experience in handling quotations, order processing, or customer coordination preferred

Educational Qualification:

• Bachelor’s degree relevant to Sales, Marketing, or related field

Key Performance Indicators:

• Quote-to-order conversion rate
• Order processing accuracy
• Response time to customer inquiries
• Sales support efficiency (lead follow-up, data accuracy, reporting timeliness)

About Us:

AMETEK SPECTRO, a business unit of AMETEK Inc, is one of the worldwide leading suppliers of analytical instruments, employing optical emission (stationary and mobile Arc/Spark OES, ICP-OES) and X-ray fluorescence spectrometry (XRF) technology, used for the elemental analysis of materials in industry, research and academia.

AMETEK SPECTRO is a preferred technology partner for customers across India, for more than 40 years with our advanced technology as well as our dedicated service network which is the largest in our industry providing world class support to our customers.

Compensation

Currency: INR

Salary Minimum: Market

Salary Maximum: Market

Incentive: Market

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P 500. Visit https://www.ametek.com/careers for more information.