Customer Support Representative

AMETEK; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

AMETEK in Bengaluru seeks a Customer Support Specialist to respond to customer requests, resolve complaints, and assist with basic technical troubleshooting. You will handle quotes and support orders, while maintaining professional communications with customers and partners.

This role requires strong English writing skills, basic math ability for pricing and taxes, and experience with Microsoft Word/Excel. International correspondence experience is a plus in a fast-paced environment.

Qualifications

• Ability to read and write English with strong grammar.
• Good basic math skills to calculate pricing, taxes, and discounts.
• Experience using Microsoft Word and Excel.
• Experience with international business correspondence is required.
• Ability to multitask in a fast-paced environment and stay professional.

Responsibilities

• Triage requests by categorizing and routing to the right records.
• Attend to non-technical customer requests like Expedites and Order Status.
• Handle customer phone calls regarding non-technical issues.
• Escalate technical issues as needed.
• Create CRM entries and reports.

Skills

English proficiency

Basic math skills

Microsoft Office

Communication skills

International business correspondence

Customer support exposure

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Job description

The Customer Support Specialist responds to requests from customers and is responsible for resolving high-level complaints and initiating steps toward corrective action if required. The role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes.

Key Responsibilities

• Triage incoming department requests by categorizing and associating to the appropriate record(s) for them to be acted on.
• Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.
• Attend to customer phone calls regarding non-technical issues.
• Escalate technical issues as required.
• Professionally communicate with customers, representatives, and other partners to resolve issues relating to orders and/or other inquiries.
• Create basic Customer Relationship Management software (e.g., Sales Force) entries and reports.
• Other duties as assigned.

Requirements

• Associate degree preferred.
• Ability to read and write English; excellent spelling and grammar required.
• Must have good basic math skills to calculate pricing, taxes, and discounts.
• Familiar with Microsoft Office Word and Excel.
• Excellent verbal and written communication skills.Experience with international business correspondence required.
• Ability to perform effectively and multi-task efficiently in a fast-paced environment.
• Ability to remain professional under pressure.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.