Inside Sales Team Leader

Recex.co; Mumbai Suburban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading sales company is seeking an Inside Sales Team Leader to guide a team of executives in achieving sales targets. The ideal candidate has significant experience in B2C sales and team leadership, particularly in the EdTech sector. Responsibilities include mentoring, performance management, and inter-departmental collaboration to refine sales strategies and enhance user satisfaction. This full-time role is based in Mumbai, India.

Qualifications

• 3–5 years in B2C Inside Sales, 1–2 years in a leadership role.
• Track record of exceeding revenue targets.
• Knowledge of EdTech sector and B2C sales cycles.

Responsibilities

• Lead and coach a team of Inside Sales Executives.
• Monitor key sales metrics and implement improvements.
• Refine sales processes and ensure team proficiency with tools.
• Develop training programs for new hires and team members.
• Collaborate with other departments for campaign improvement.
• Maintain accurate CRM records and schedule adherence.

Skills

Team Leadership

Performance Management

Coaching Skills

Communication Skills

Data-driven Sales Management

Tools

Salesforce

CRM Systems

Job description

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Responsibilities

• Team Leadership & Mentoring: Lead, coach, and motivate a team of Inside Sales Executives to consistently achieve and exceed monthly and quarterly revenue targets. Conduct regular one-on-ones, performance reviews, and provide constructive feedback to foster individual and team growth.
• Performance Management: Monitor and analyze key sales metrics, including call volume, conversion rates, upsell/cross-sell performance, and deal stages. Use data-driven insights to identify areas for improvement and implement targeted training and coaching.
• Process Optimization: Refine and standardize sales processes, from lead engagement and needs analysis to pipeline management and CRM hygiene. Ensure the team is proficient in using tools like CRMs and dialer systems to maximize productivity.
• Training & Onboarding: Develop and deliver training programs for new hires and existing team members, focusing on product mastery, confident pitch delivery, and advanced objection-handling techniques.
• Strategic Collaboration: Act as a key liaison between the sales team and other departments (marketing, product, and customer activation) to provide valuable market feedback. Collaborate to sharpen campaigns, improve product offerings, and enhance the overall user journey.
• Operational Oversight: Ensure the team maintains accurate CRM records and adheres to the specified 6-day work week schedule, ensuring consistent coverage and timely follow-ups with leads.

Qualifications

• Minimum 3-5 years of experience in B2C Inside Sales, with at least 1-2 years in a team lead, supervisory, or senior sales role.
• Proven track record of consistently meeting or exceeding revenue targets and leading a team to do the same.
• Strong understanding of the EdTech sector and B2C sales cycles. Experience with digital products and subscription models is a significant plus.
• Exceptional leadership, coaching, and communication skills, with a clear, engaging phone presence.
• Proficiency in CRM systems (e.g., Salesforce) and a data-driven approach to sales management.
• Ability to thrive in a fast-paced, high-pressure environment with a focus on achieving results.
• Knowledge of upsell/cross-sell frameworks and a consultative selling mindset.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Human Resources Services