Inside Sales Representative

FedEx; Bengaluru, Chennai District; On-site; INR 400,000 - 650,000; Full time

Job summary

FedEx India is seeking an experienced Inside Sales professional to drive express business. The role involves handling 40–50 outbound calls daily, supporting customers with data uploads via FOSS tools, and delivering on quoted commitments with timely follow-ups.

The ideal candidate has 2–3 years in express logistics or related inside sales, strong English and Tamil language skills, and the ability to engage cross-functionally with sales, ops, and finance to achieve targets.

Qualifications

• 2-3 years experience in managing express business / Inside sales role.
• Freight background exposure (Express Logistics, Courier, Freight, or Supply Chain industry) will be beneficial.
• Role requires interaction with internal stakeholders sales / ops / finance.
• External engagement with customers: good command of English and Tamil.

Responsibilities

• Make around 40-50 outbound calls daily to prospective customers and may receive equal number of incoming calls.
• Encourage and support customers to upload information through FOSS tool.
• Rigorous follow up for queries with customer and deliver on committed TAT on the quote submission.
• Build strong engagement with pricing desk teams to ensure sharper and committed TAT to the customer, ensuring higher satisfaction.
• To ensure monthly sales targets are achieved and provide customized solutions to customers.
• Select candidates should build an approach to deliver solutions involving flexibility and a can-do attitude.

Skills

Inside sales

Customer handling

Negotiation

English & Tamil

Relationship management

Target driven

Tools

CRM tools

Job description

Role & responsibilities :

• Required candidates would need to make around 40 -50 oubound calls a day to prospective customers and may receive equal number of incoming calls also
• Encourage and support customer to upload information through FOSS tool.
• Rigorous follow up for queries with customer and deliver on committed TAT on the quote submission
• Build strong engagement level with pricing desk teams across the country to ensure sharper and committed TAT to the customer , to ensure higher customer satisfaction .
• To ensure monthly sales target is achieved and give customized solutions to customer exceeding expectations .
• Selected candidates need to build a approach to deliver solutions to the customer which will involve flexibility and having a can do attitude approach

Preferred candidate profile

• Candidate should have 2-3 years experience in managing express business / Inside sales role with past experience would be advantageous
• Having a freight background exposure (Express Logistics, Courier, Freight, or Supply Chain industry) will be beneficial
• Role requires interaction with internal stakeholders sales / ops / finance with the country and network if required .
• External engagement Good command over English and local language (TAMIL) is a must , depending upon customer location management
• Customer handling and relationship management experience
• Candidates must be assertive, patient & display strong push and pull approach to convince and get incremental business from scratch from customer.
• Ability to meet and exceed sales targets
• Strong follow-up and negotiation skills

Preferred Skills

• Freight Forwarding exposure
• Pricing and Quotation Management
• CRM tools knowledge
• Sales Operations coordination
• Cross-functional stakeholder management
• Customer onboarding and digital tool adoption (FOSS or similar platforms)