Inside Sales Lead - B2C

YO IT Group; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading company in IT Services and IT Consulting is looking for a Team Lead – Operations to manage a team of Credit Advisors. The ideal candidate will have extensive experience in B2C sales and behavior-based metrics, focusing on engaging with users and driving substantial revenue growth. This position combines leadership duties, sales execution, and analytical responsibilities within a fast-paced work environment, offering a great opportunity for career advancement.

Qualifications

• 2-3 years of B2C Sales experience required.
• Strong proficiency in MS Excel needed.
• Fluent in Hindi and English.

Responsibilities

• Lead a team of 15–25 Credit Advisors.
• Engage users and identify repayment opportunities.
• Drive sales execution and performance metrics.

Skills

B2C Sales

MS Excel

Data Analysis

Team Leadership

Objection Handling

User Communication

Performance Metrics

Cross-Selling

Education

B.Tech, B.Com, B.Sc, BBA

Job description

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This range is provided by YO IT Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Experience

2 - 4 Years

Mandatory Requirement

• 2-3 years of B2C Sales experience (Direct consumer sales only – collections/recovery experience will not be considered)
• Strong proficiency in MS Excel (Including pivot tables, VLOOKUP, data analysis, and reporting)
• Data-driven mindset (Comfortable working with metrics and making data-based decisions)
• Educational Background: Quantitative-focused degree with minimum 60% in 10th, 12th, and graduation.
• Accepted degrees: B.Tech, B.Com, B.Sc, BBA (with specializations in Accounts, Economics, Mathematics, or Statistics)
• Must be fluent in both Hindi and English.
• Immediate to 30 days' notice
• Minimum 1 year of team handling experience -However, smart candidates who meet all other criteria may be considered without team handling experience.
  
  

Role Overview

As a Team Lead – Operations, you’ll lead a team of 15–25 Credit Advisors focused on:

• Engaging with subscribed users, identifying repayment opportunities, and cross-selling tailored financial solutions.
• Driving the entire performance from converting leads to maximizing repayments, while ensuring a seamless user experience.
• This role blends sales ownership, operational execution, and performance analytics — ideal for someone who thrives in fast-paced, high-accountability environments.
  
  

Key Responsibilities

• Team Leadership: Lead a sales-oriented team of credit advisors. Drive motivation, performance, and coaching for daily, weekly, and monthly sales targets.
• Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and upselling/cross-selling of credit repayment tools and products.
• Revenue Strategy: Own the revenue funnel, improve efficiency, and reduce drop-offs through real-time action.
• User Engagement: Strategize outreach efforts to maximize touchpoints and conversions from our subscribed user base. Design scripts and selling frameworks with the team.
• Data & Metrics: Track sales metrics such as contact-to-conversion ratio, revenue per agent, AHT, talk time, and team productivity. Share daily reports and insights with leadership.
• Collaboration: Work closely with Product, Finance, and Growth teams to align on sales campaigns, resolve tech blockers, and implement real-time changes.
• Compliance & Process Adherence: Ensure adherence to process SLAs, customer communication guidelines, and data handling best practices.
• Performance Reviews: Conduct weekly reviews with the team, flag low performers, and implement incentive strategies to boost momentum.
  
  

What We’re Looking For

• 1–4 years of team handling experience in inside sales, fintech
• Strong experience leading sales/target-driven teams
• Excellent in pitching, objection handling, and user communication
• Proficient in Excel and reporting tools; data-first mindset
• High ownership, ability to operate under pressure, and hunger to deliver results
• Prior experience in BFSI or fintech sales is preferred
  
  

Skills: collaboration,b2c,credit,ms excel,performance reviews,cross-selling,sales execution,proficiency in ms excel,pitching,data analysis,user engagement,performance analytics,team leadership,sales,user communication,performance metrics,upselling,compliance,revenue strategy,inside sales,objection handling,revenue,b2c sales

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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