Inside Sales Executive

The Gem Stone Co.; Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

The Gem Stone Co. in Jaipur, Rajasthan is seeking an Inside Sales Executive to convert leads into sales via email, WhatsApp, and calls. You will engage customers, understand needs, and build lasting client relationships.

You will handle inquiries, guide product details, follow up to maximize conversions, and coordinate with operations and marketing to ensure a smooth client experience. Strong English communication is essential.

Qualifications

• Proficient in English speaking and writing.
• Ability to manage clients across email, WhatsApp, and calls.
• Basic computer skills: Excel, email, WhatsApp Business.
• Customer-first mindset and eagerness to learn.

Responsibilities

• Handle incoming leads via calls, emails, WhatsApp, and other platforms.
• Understand customer needs and explain product details.
• Build rapport to ensure trust and satisfaction.
• Follow up on leads to maximize conversions.
• Collaborate with operations and marketing for smooth client experience.
• Maintain daily lead status updates in the CRM.

Skills

English proficiency

Lead handling

Customer relationship

Job description

Job description

We are seeking a dynamic and customer-focused Inside Sales Executive to join our Navratan Gems growing team. The ideal candidate will be responsible for handling leads and converting them into successful sales through multiple communication platforms including email, WhatsApp, and inbound calls. This role is perfect for someone who enjoys engaging with people, understands customer needs, and is passionate about building lasting client relationships.

Key Responsibilities

• Handle incoming leads via calls, emails, WhatsApp, and other communication platforms.
• Understand customer needs and guide them through product details and offerings.
• Build rapport with clients to ensure trust and satisfaction throughout the buying process.
• Follow up on leads in a timely and professional manner to ensure maximum conversions.
• Coordinate with the operations and marketing team to ensure smooth client experience.
• Maintain daily updates on lead status and communications in the CRM system.

Requirements

• Excellent communication skills in English (verbal and written).
• Confidence to handle clients independently and across various platforms.
• Basic computer knowledge (Excel, email handling, and WhatsApp business).
• Positive attitude, willingness to learn, and a customer-first approach.