Inside Sales Engineer

Allwayn controls; Vadodara; On-site; INR 500,000 - 700,000; Full time

Job summary

Allwayn controls is seeking an Inside Sales Engineer / Application Sales Engineer (Valves & Valve Automation System) to Vadodara, Gujarat. The role blends technical support with commercial sales tasks, aiming to convert enquiries into orders and maintain strong customer satisfaction.

Responsibilities span handling enquiries, preparing techno-commercial quotations, tender participation, order processing, CRM maintenance, and liaison with OEMs, EPCs, and end users.

Qualifications

• B.E./B.Tech or Diploma in Mechanical Engineering, Instrumentation Engineering, or Production Engineering.
• Experience: 24 years in industrial valves or valve automation sales/application engineering.

Responsibilities

• Handle customer enquiries via email, phone, website, distributors and field engineers.
• Recommend valve and automation solutions based on customer needs.
• Prepare techno-commercial quotations and cost sheets.
• Follow up quotations through to order finalisation.
• Maintain regular communication on offers, clarifications and delivery schedules.
• Develop long-term relationships with OEMs, EPCs, consultants, dealers and end users.
• Review customer specs and tenders; select valves and actuators accordingly.
• Prepare technical offers and tender documents; participate in bids.
• Coordinate with procurement and production for costing and lead times.
• Maintain CRM records and generate weekly/monthly sales reports.
• Support key accounts and coordinate with field sales.

Skills

Valve sizing

P&ID interpretation

Tender review

Techno-commercial proposals

Communication

Negotiation

Time management

Teamwork

Education

B.E./B.Tech or Diploma in Mechanical/Instrumentation/Production Eng

Tools

SAP

Oracle

Microsoft Dynamics

Tally ERP

Job description

Job Description

Position: Inside Sales Engineer / Application Sales Engineer (Valves & Valve Automation System)

Department: Sales & Marketing

Reports To: Sales Manager / Sales Head

Location: Vadodara, Gujarat, India

Job Purpose

To provide technical and commercial support for industrial valve and valve automation enquiries, prepare techno-commercial quotations, coordinate with customers and internal departments, and convert enquiries into profitable orders while ensuring high customer satisfaction.

Key Responsibilities

Sales & Customer Support

• Handle customer enquiries received through email, telephone, website, distributors, and sales engineers.
• Understand customer requirements and recommend suitable valve and automation solutions.
• Prepare accurate techno-commercial quotations.
• Follow up quotations until order finalization.
• Maintain regular communication with customers regarding offers, technical clarifications, and delivery schedules.
• Develop long-term relationships with OEMs, EPC contractors, consultants, dealers, and end users.

Technical Application Engineering

• Review customer specifications, datasheets, P&IDs, and tender documents.
• Select suitable valves based on: Process conditions, Pressure class, Temperature, Material compatibility, Flow characteristics, International standards (API, ASME, ISO, MSS, BS, DIN)
• Select suitable actuators, Pneumatic, Electric, Hydraulic
• Recommend accessories including Solenoid valves, Limit switch boxes, Positioners, Air filter regulators, Lock-up valves, Quick exhaust valves, Partial stroke testing devices

Quotation & Tendering

• Prepare: Technical offers, Commercial quotations, Cost sheets, Compliance statements, Deviation lists
• Participate in tenders from: Oil & Gas, Petrochemical, Power, Water, Steel, Chemical industries
• Coordinate with procurement and production for costing and lead times.

Order Processing

• Review purchase orders against quotations.
• Resolve commercial and technical deviations.
• Prepare order acknowledgement.
• Coordinate with: Design, Production, Quality, Planning, Dispatch
• Ensure timely execution of customer orders.

CRM & Documentation

• Maintain CRM records of enquiries, quotations, follow-ups, and orders.
• Prepare weekly and monthly sales reports.
• Maintain quotation registers and customer databases.
• Keep records of customer specifications and approved vendor documentation.

Customer Relationship Management

• Handle customer complaints professionally.
• Support key accounts.
• Conduct regular follow-ups to improve conversion rates.
• Coordinate with field sales engineers and channel partners.

Products Covered

• Ball & Butterfly Valves
• Gate, Globe, Check Valves & NRVs
• Valve Automation Systems
• Valve Automation Accessories

Industries Served

• Oil & Gas, Petrochemicals, Fertilizers, Chemicals, LNG, Power Plants, Water & Wastewater, Pharmaceuticals
• Food Processing, Steel & Cement, Pulp & Paper, Marine, EPC Projects

Required Qualifications

• B.E./B.Tech or Diploma in Mechanical Engineering, Instrumentation Engineering, or Production Engineering.
• 24 years of experience in industrial valves or valve automation sales/application engineering.

Technical Skills

• Valve sizing and selection and valve automation selection
• Interpretation of P&IDs and datasheets along with knowledge of API, ASME, ISO, MSS, ANSI, & DIN standards.
• Tender and specification review
• Techno-commercial proposal preparation
• Microsoft Excel, Word, PowerPoint
• ERP systems (SAP, Oracle, Microsoft Dynamics, Tally ERP, etc.)

Preferred Knowledge

• API 6D, API 600, API 602, API 608, API 609, API 598, ISO 17292
• Fire-safe and fugitive emission standards
• SIL applications (preferred)
• EIL, ONGC, IOCL, BPCL, HPCL, GAIL, and major EPC specifications

Key Performance Indicators (KPIs)

• Quotation turnaround time
• Enquiry-to-order conversion rate
• Order booking value
• Gross margin achievement
• Response time to customer enquiries
• Customer satisfaction
• On-time submission of quotations
• Repeat business from existing customers
• Accuracy of quotations and order documentation

Soft Skills

• Excellent communication and presentation skills
• Strong negotiation abilities
• Customer-focused approach
• Analytical and problem-solving skills
• Time management
• Team collaboration
• Ability to work under deadlines
• Attention to detail

Career Progression

Senior Inside Sales Engineer Assistant Sales Manager Sales Manager Regional Sales Manager National Sales Manager General Manager Sales