Inside Sales & Business Development Team Lead

Doyen Systems; Chennai District; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Doyen Systems in Chennai is seeking an Inside Sales & Business Development Team Lead to establish and guide a high-performing BDR team supporting North American sales. You will drive outbound initiatives, manage operations, and deliver a qualified pipeline while coordinating with US leadership.

The role requires 5+ years in sales, including team leadership, excellent English communication, and strong CRM/reporting skills.

Qualifications

• 5+ years of experience in sales development, inside sales, or business development, including at least 2 years directly managing or leading a team, ideally in B2B software, IT services, or technology consulting selling into a US market.
• Track record of meeting or exceeding pipeline, appointment, and activity targets, both personally and as a team lead.
• Excellent, polished English communication and presentation skills with experience presenting to senior US executives.
• Strong people management and coaching skills with a passion for developing early-career sales talent.
• Deep familiarity with CRM administration and reporting, plus sales engagement tools.
• Data-driven approach with ability to build funnel, productivity, and ROI metrics.
• Experience coordinating across time zones with US stakeholders and aligning work hours to North America.

Responsibilities

• Hire, onboard, mentor, and manage a team of BDRs.
• Conduct coaching, call reviews, and performance feedback.
• Build career development plans and support team growth.
• Foster a high-performance, collaborative sales culture.
• Drive outbound prospecting via Email, LinkedIn, Phone, and other channels.
• Design and optimize multi-channel outbound campaigns.
• Achieve weekly/monthly targets for outbound activities, qualified conversations, and booked appointments.
• Improve lead qualification processes and appointment quality.
• Manage CRM hygiene, develop dashboards, reports, and pipeline forecasts.
• Monitor funnel performance and conversion metrics; analyze data for process improvements.
• Coordinate lead handoffs and SLAs between Chennai and US Sales Leadership.
• Collaborate with Marketing on campaigns, webinars, and demand-gen initiatives.
• Educational qualifications include a Bachelor's Degree in Business Administration or MBA in Marketing, Commerce, Engineering, or related discipline.

Job description

Job Requirement

We are looking for Inside Sales & Business Development Team Lead who will establish and lead a high-performing Business Development team in Chennai to support the North American sales. This is a hands-on leadership role responsible for driving outbound sales initiatives, developing the team, managing sales operations, and delivering a qualified sales pipeline. The role requires close collaboration with Sales, Marketing, and Leadership teams in the US to achieve business growth objectives.

This is an opportunity to architect a foundational pillar for our growth, add value to an organization that will be celebrating its 20th year in operation, and be part of a highly innovative group with purpose and mission. You will work in close partnership with our senior sales leadership in the United States, with a clear path to grow the team and your own scope as the function proves out.

Job Title:

Inside Sales & Business Development Team Lead

Location:

India, Chennai- (US Time Zone)

Experience:

5+yrs

Technical Expertise

Must Have Skills

• 5 + years of experience in sales development, inside sales, or business development, including at least 2 years directly managing or leading a team, ideally in B2B software, IT services, or technology consulting selling into a US market.
• A track record of consistently meeting or exceeding pipeline, appointment, and activity targets, both personally and as a team leader.
• Excellent, polished English communication and presentation skills, with demonstrated experience presenting results and recommendations to senior US based executives.
• Strong people management and coaching skills, with a genuine enjoyment of developing early-career sales talent.
• Deep familiarity with CRM administration and reporting, ideally and with sales engagement or prospecting tools.
• A data-driven approach to the role, comfortable building and presenting funnel, productivity, and return-on-investment metrics.
• Experience coordinating across time zones with US-based stakeholders, and willingness to work a shift aligned to North America business hours.
• Domain knowledge of enterprise software, ERP, Oracle ecosystem, and emerging AI is strongly preferred.

Good-to-Have Skills

• Experience in Oracle ecosystem, ERP solutions, Cloud technologies, or AI solutions.
• Experience with Marketing Automation tools.
• Knowledge of Sales Engagement platforms (Outreach, Salesloft, Apollo, Zoom Info, LinkedIn Sales Navigator).
• Experience working with geographically distributed global teams.
• Knowledge of Account-Based Marketing (ABM).
• Experience scaling Inside Sales or Business Development teams.

Key Responsibilities:

Team Leadership

• Hire, onboard, mentor, and manage a team of Business Development Representatives (BDRs).
• Conduct regular coaching sessions, call reviews, and performance feedback.
• Build career development plans and support team growth.
• Foster a high-performance, collaborative sales culture.

Business Development & Sales

• Drive outbound prospecting through Email, LinkedIn, Phone, and other channels.
• Design and optimize multi-channel outbound campaigns.
• Ensure achievement of weekly and monthly targets for:
  • Outbound activities
  • Qualified conversations
  • Appointments scheduled; qualified opportunities accepted by the US Sales team
• Improve lead qualification processes and appointment quality.

Sales Operations & CRM

• Manage CRM hygiene and ensure accurate data management.
• Develop dashboards, reports, and pipeline forecasts.
• Monitor funnel performance and conversion metrics.
• Analyze sales data and recommend process improvements.

Stakeholder Management

• Act as the primary liaison between the Chennai Business Development team and US Sales Leadership.
• Coordinate lead handoff processes and Service Level Agreements (SLAs).
• Participate in pipeline reviews and business review meetings.
• Collaborate with Marketing to execute campaigns, webinars, and demand generation initiatives.

Educational Qualification

• Bachelor's Degree in Business Administration or MBA in, Marketing, Commerce, Engineering, or a related discipline.

Personal Attributes

• Strong leadership and coaching mindset.
• Self-driven with a high level of ownership and accountability.
• Data-driven decision maker with strong analytical skills.
• Excellent interpersonal and relationship-building abilities.
• Customer-focused with strong business acumen.
• Adaptable to a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.
• High level of professionalism and integrity.
• Effective time management and organizational skills.
• Collaborative team player with the ability to work across global time zones.
• Continuous learning mind set with a passion for improving sales performance.