Inside Sales Associate

Fortuna Retail; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Fortuna Retail in Gurgaon, India, invites driven sales professionals to connect with premium clients by phone and other channels, understand their requirements, and deliver a personalized buying experience. You will build strong customer relationships through consultative selling, handle high-value transactions, and identify cross-selling opportunities to maximize revenue.

Freshers welcome with a sales mindset; fluent in English and Hindi; comfortable with evening shifts and Delhi NCR travel to

Qualifications

• Excellent verbal communication in English and Hindi.
• Experience in Luxury Retail, Jewellery, Real Estate, Wellness, Premium Services, or High-Ticket Sales preferred.
• Freshers welcome with a sales-oriented mindset and willingness to learn.
• Candidates must be comfortable working from the Gurgaon office and with roster-based or evening shifts.

Responsibilities

• Connect with potential customers through calls and other channels to understand their requirements.
• Understand customer preferences, recommend suitable products or services, and provide a personalized buying experience.
• Build strong customer relationships through consultative and relationship-driven selling.
• Handle premium and high-value customers with confidence and professionalism.
• Manage customer queries, follow-ups, objections, and negotiations to drive sales conversions.
• Identify opportunities for cross-selling and upselling to maximize revenue.
• Maintain accurate customer records and consistently follow up with prospective customers.
• Achieve individual sales targets while ensuring high customer satisfaction

Skills

Verbal communication

Interpersonal skills

Negotiation

Relationship-building

Customer-focused

Premium customer handling

Cross-selling

Upselling

Sales targets

Attention to detail

Job description

Role & responsibilities

• Connect with potential customers through calls and other communication channels to understand their requirements.
• Understand customer preferences, recommend suitable products or services, and provide a personalized buying experience.
• Build strong customer relationships through consultative and relationship-driven selling.
• Handle premium and high-value customers with confidence and professionalism.
• Manage customer queries, follow-ups, objections, and negotiations to drive sales conversions.
• Identify opportunities for cross-selling and upselling to maximize revenue.
• Maintain accurate customer records and consistently follow up with prospective customers.
• Achieve individual sales targets while ensuring high customer satisfaction

Preferred candidate profile

• Excellent verbal communication skills in English and Hindi.
• Confident, presentable, persuasive, and customer-focused personality.
• Strong interpersonal, negotiation, and relationship-building skills.
• Comfortable speaking with premium customers and handling high-value transactions.
• Candidates with experience in Luxury Retail, Jewellery, Real Estate, Wellness, Premium Services, or High-Ticket Sales will be preferred.
• Freshers with excellent communication, a sales-oriented mindset, and a willingness to learn are welcome.
• Candidates must be comfortable working from the Gurgaon office and with roster-based or evening shifts.
• Delhi NCR candidates preferred, especially those comfortable commuting to Gurgaon.

Why Join Us?

• Opportunity to work with premium and global clientele.
• Attractive incentives and earning potential.
• Career growth and learning opportunities.
• Exposure to consultative selling and premium customer experiences.