Information Technology Support Engineer

Ahlada Engineers; Medchal–Malkajgiri; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading engineering firm in India is seeking a full-time Information Technology Support Engineer. The role involves providing technical support and managing IT systems, including troubleshooting hardware and software issues, and users through help desk support. Candidates should have a Bachelor's degree in Computer Science or related fields, with proven skills in system administration and technical support. The position offers the opportunity to work collaboratively in an on-site environment.

Qualifications

• Proficiency in IT processes and technical support.
• Experience in installing, maintaining, and updating systems.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide technical support for efficient operation of IT systems.
• Manage user accounts and permissions.
• Install and configure local and wide area networks.

Skills

Technical Support

Troubleshooting

System Administration

Help Desk Support

Effective Communication

Collaborative Work

Education

Bachelor’s degree in Computer Science or related field

CompTIA A+

Network+

Job description

Overview

AHLADA is a pioneer in Residential and commercial steel doors in India. Founded in 2005, Ahlada has over the years, built a reputation of making world class products that ensure highest customer satisfaction levels. We adopt cutting-edge technology and sophisticated equipment to design, manufacture and supply steel doors and windows for industrial, commercial and residential applications.

Our in-house research and development team with the expertise in developing futuristic designs in the shortest period is our key strength. Our pan-India sales and marketing presence is complimented by a qualified service team. Our ISO 9001-2015 certified manufacturing facility in Hyderabad is equipped to produce over 300,000 steel doors and over 60,000 steel windows per annum.

Role Description

Role Description

This is a full-time, on-site role for an Information Technology Support Engineer located in Dundigal Gandimaisamma. The responsibilities include providing technical support to ensure efficient operation of IT systems, troubleshooting hardware and software issues, managing and maintaining system administration tasks, and assisting users via help desk support. The role also involves diagnosing and resolving technical problems to maintain continuous operational functionality.

Qualifications & Job roles and responsibilities

• Proficiency in Technical Support and Information Technology processes
• Strong Troubleshooting skills for resolving hardware and software issues
• Experience in System Administration, including installing, maintaining, and updating systems
• Capability to manage Help Desk Support, ensuring timely user assistance and resolution
• Effective communication and problem-solving skills
• Ability to work independently and collaboratively in an on-site environment
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
• Relevant IT certifications such as CompTIA A+, Network+, or equivalent are a plus

IT Network, Systems & Support Responsibilities

• Install and configure local area networks (LANs), wide area networks (WANs), and network segments and servers, such as file servers, VPN gateways, and intrusion detection systems.
• Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
• Troubleshooting hardware and software-based network issues
• Ensuring that the networks they manage have a primary backup
• Researching industry-standard upgrades and solutions for improving network performance
• Reviewing system failures and preparing post-mortem reports
• Helping end users and departments that have localised network problems.
• Managing project network implementations or upgrades.
• Installing new hardware and software
• Creating network credentials, permissions and passwords and onboarding new staff
• Responding to queries and requests from staff on the IT helpdesk.
• Shared permission access in storage device.
• Working on mail server.
• Installing, configuring and troubleshooting Email clients like Outlook.
• Installing, configuring and troubleshooting of local and network printers.
• Recovering the user data in case of operating system failure and hard disk failure.
• Firmware updates in firewall.
• Configuring and managing DHCP and DNS.