Technical Support Engineer

Haridra IT; Dehradun; On-site; INR 300,000 - 420,000; Full time

Job summary

Hardira IT Private Limited seeks a Network/Technical engineer to support a client located in Dehradun. The role requires 0–2 years of experience and a 3-year Diploma/Graduation in Computer Engineering/IT or related fields.

Candidates should be proactive problem solvers with strong communication skills and the ability to learn quickly. The position involves preventive maintenance, spare parts management, routine backups, firmware upgrades, and security device monitoring.

Qualifications

• 0–2 years of experience in network/technical engineering.
• Diploma or graduation in Computer Engineering/IT or related fields.
• Proactive problem solver with attention to detail and analytical mindset.

Responsibilities

• Preventive and breakdown maintenance of the system.
• Manage spare parts, materials and consumables.
• Perform periodic database backup, restore, and reporting on system performance.
• Ensure firmware is up-to-date on NC-AMC equipment.
• Monitor security device logs and report breaches, anomalies and performance issues.
• Coordinate with ISPs to report downtime and restore lines with minimal downtime.

Skills

Self-learn

Rapid adaptation

Communication

Stakeholder management

Education

Diploma/Graduation in Computer Engineering/IT

Job description

Hardira IT Private Limited has quickly become a beacon of innovation in the technology sector. We are an IT company based in Hyderabad and Bengaluru, India, with offices located in Sydney and Brisbane in Australia, serving clients globally. With a focus on developing bespoke technology solutions, Hardira IT has carved out a niche in the Australian and Indian markets, serving various clients and offering a suite of professional services that range from application software development to the creation of advanced tech products. At the heart of their philosophy lies a commitment to human-centred design, ensuring that every solution is tailored to enhance user experience and meet the specific needs of their clients. This approach has not only set Hardira IT apart from competitors but has also fostered a reputation for excellence and a forward-thinking mindset that promises to drive the future of technological advancement.

Role Summary:

We are seeking aNetwork/Technical engineerto support our client located in Dehradun.

Experience:

0–2Years

Educational Qualification:

3 years Diploma/Graduation in Computer Engineering/IT/related fields

Location

Dehradun, Uttarakhand

Key Responsibilities

• Preventive and break down maintenance of the system.
• Management of the spare parts, materials and consumables.
• Periodical database backup, restore and preparation of weekly, monthly and quarterly report on system performance in prescribed format.
• Fault free operations of security devices.
• Any other related work assigned by us from time to time.
• Ensure that the equipment under NC-AMC are regularly checked for firmware and upgraded to latest firmware.
• Perform regular health/performance checks of the security devices report monthly.
• Responsible for checking any security vulnerabilities in our security infrastructure. Same shall be fixed by reporting and taking approval as soon it is found.
• Regular monitoring of security device logs and report any breaches, anomalies and performance issues found in our security devices.
• Make new/additional configuration changes related to security devices as required time to time. This includes making or amending security rules, daily executive log reports generation, keeping security device to latest firmware available etc.,
• Monitoring at license /blades current status of security device and verify all devices licenses in advance and update regarding their renewal status time to time.
• Monitor status of ISPconnectivity and report any downtime, also coordinate with respective ISP's by rising a ticket and getting line restored with minimum downtime.

Mandatory Requirements

• Proactive problem solver with attention to detail and analytical mindset.
• Ability toself-learnandrapidly adaptto new technologies and tools.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Strong communication and stakeholder management skills.