Information Technology Manager

StorySideUp; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading technology solutions company in Noida is seeking an experienced IT Manager to oversee ERP and CRM implementations while managing IT infrastructure across multiple locations. The ideal candidate will have 7–9 years of experience and a strong understanding of technology solutions relevant to retail environments. This role involves coordinating with vendors and ensuring compliance with data security protocols. The position offers a full-time employment opportunity with a focus on operational efficiency.

Qualifications

• 7–9 years of experience in IT management, preferably in retail or multi-location environments.
• Hands-on experience with ERP and CRM implementations.
• Strong understanding of IT infrastructure, hardware, software, and basic networking.
• Ability to manage vendors and collaborate with cross-functional business teams.

Responsibilities

• Lead end-to-end ERP integration across retail stores and warehouses.
• Drive CRM software implementation and customization.
• Manage IT infrastructure and ensure high system uptime.
• Establish IT processes and documentation across systems.

Skills

ERP implementation

CRM customization

IT infrastructure management

Vendor management

Data security and compliance

Job description

For a client of ours, we are looking for an IT Manager to lead ERP and CRM implementation while ensuring seamless IT infrastructure and support across stores and offices. This role will drive system integrations, manage vendors, and ensure reliable, secure IT operations that support business growth.

Key Responsibilities

1. ERP, CRM & Systems Implementation

• Lead end-to-end ERP integration across retail stores, warehouses, and corporate offices, ensuring system alignment with business processes.
• Drive CRM software implementation, customization, and adoption across sales, marketing, and customer service teams.
• Coordinate requirements gathering, vendor engagement, UAT, rollout, and post-implementation support.
• Ensure data migration, system integration, and reporting accuracy across platforms.

2. IT Infrastructure & Operations

• Manage IT infrastructure across all retail stores and offices, including networks, servers, hardware, and core systems.
• Ensure high system uptime, performance, and business continuity across locations.
• Oversee day-to-day IT operations, user access management, and troubleshooting support for business teams.
• Plan and support new store openings, office expansions, and system upgrades.
• Act as the primary point of contact for IT vendors, ERP/CRM partners, and service providers.
• Work closely with finance, retail operations, merchandising, and leadership teams to align technology solutions with business needs.
• Manage vendor performance, SLAs, costs, and implementation timelines.
• Translate business requirements into technical solutions and execution plans.

4. Security, Governance & Process Improvement

• Ensure data security, access controls, backups, and compliance with IT policies and best practices.
• Establish IT processes, documentation, and standard operating procedures across systems and locations.
• Drive process automation and technology improvements to enhance operational efficiency.
• Support IT governance, audits, and risk management initiatives.

Profile

• 7–9 years of experience in IT management, preferably in retail or multi-location environments
• Hands‑on experience with ERP and CRM implementations
• Strong understanding of IT infrastructure, hardware, software, and basic networking
• Ability to manage vendors and collaborate with cross‑functional business teams

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• Retail
• IT Services and IT Consulting
• Technology, Information and Media

Location

Noida, Uttar Pradesh, India