IT Helpdesk Apprentice - Fresher Graduate

Mizuho; Chennai District; On-site; INR 89,000 - 167,000; Full time

Benefits offered by this job

Stipend pay

Job summary

Mizuho Global Services Pvt Ltd is seeking a passionate fresh graduate for an IT Helpdesk Apprentice role in Chennai. The program offers on-the-job learning, exposure to helpdesk operations, AD management, and networking basics, with a stipend.

You'll work in a customer-focused team, handle issues, document processes, and adapt to rotational shifts and on-call schedules while developing technical and communication skills.

Qualifications

• Fresh graduate with any background.
• Basic knowledge in helpdesk, Active Directory management and networking.
• Willingness to learn and adapt in a fast-paced IT support environment.
• Strong written and verbal communication skills.

Responsibilities

• Interested in IT documentations.
• Passionate about helpdesk, Active Directory management, unlocking applications.
• Ability to work within a customer-focused team.
• Take ownership of customer issues reported and see problems through to resolution.
• Troubleshoot and resolve issues through sharing best practices and direct resolution.
• Excellent written and verbal communication and effective organizational and multi-tasking skills.
• Should be flexible to work in an operational environment, rotational shifts and on-call schedule.
• Other general responsibilities as instructed by management.

Skills

Helpdesk basics

Active Directory

Networking

Job description

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What's in it for you?

• Immense exposure and learning
• Company of highly passionate leaders and mentors
• Ability to build things from scratch

Role :- IT Helpdesk Apprentice with stipend pay

Shifts :- General shift

Job Heading

We are looking for a passionate fresh graduate individual, having any background, learning through apprenticeship program and basic knowledge in helpdesk, Active Directory management and networking.

Other Roles and Responsibilities

• Interested in IT documentations.
• Passionate about helpdesk, Active Directory management, unlocking applications.
• Ability to work within customer focused team
• Take ownership of customer issues reported and see problems through to resolution.
• Troubleshoot and resolve issues through sharing best practices and direct resolution.
• Excellent written and verbal communication and effective organizational and multi-tasking skills. Proven ability to quickly learn new technical domains and train others.
• Should be flexible to work in an operational environment, rotational shifts and on-call schedule.
• Other general responsibilities as instructed by management.