Front Office-Banking Technology Application Support L1_L2

Mizuho; Pune District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

MGS Pune, part of Mizuho Financial Group, provides L1/L2 support for Front Office Investment Banking & Capital Markets technology platforms with focus on deal capture, trade booking, lifecycle events, and portfolio analytics.

The role emphasizes incident triage, troubleshooting, and working with IT teams to ensure day-to-day stability, timely resolution, and reliable service outcomes in a Busy Pune environment.

Qualifications

• Experience providing L1/L2 application support for front office technology platforms.
• Proficient in SQL and Linux troubleshooting to diagnose data and workflow issues.
• Familiarity with ITIL Incident, Problem, and Change Management processes.
• Experience using ServiceNow, Jira, and Confluence for incident tracking and knowledge management.
• Scripting skills in Python or PowerShell to automate tasks.
• Strong communication skills for incident updates and post-incident reports.

Responsibilities

• Provide L1/L2 application support for Front Office platforms including deal capture, trade booking, and lifecycle flows.
• Perform incident intake, triage, impact assessment and prioritization; escalate when needed.
• Follow ITIL-based processes for incidents, problems, and changes with clear stakeholder communications.
• Use ServiceNow to manage incidents, requests, and changes end-to-end.
• Troubleshoot data and workflow issues impacting trade processes and portfolio analytics.
• Develop runbooks and lightweight automation to reduce MTTR and improve stability.
• Coordinate deployments, releases, and environment upgrades across DEV/UAT/PROD.

Skills

L1/L2 support

Incident management

Linux troubleshooting

SQL

Python scripting

PowerShell

Communication during incidents

Tools

ServiceNow

Jira

Confluence

Python

PowerShell

Shell scripting

CI/CD

Job description

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

About the Team

The Banking Technology team within the Front Office Technology tower is responsible for technology platforms, applications, support, and development aligned with the needs of the Investment Banking and Capital Markets management function while maintaining operational excellence, regulatory compliance, and strategic partnership with the broader IT organization.

Summary

In this role, you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows. You will ensure day-to-day stability, perform incident triage and functional troubleshooting, support controlled change and release execution, and partner with business and technology teams to drive timely resolution, improved operational reliability, and strong service outcomes.

Responsibilities

• Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
• Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and elevate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
• Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
• Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
• Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
• Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
• Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
• Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
• Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
• Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
• Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
• Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
• Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
• Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Shifts: 5:30 am to 2:30 pm

2:00 pm to 11:00 pm

Company Overview

MGS Pune is an integral part of Mizuho Financial Group, one of the world’s leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho’s international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.

MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.