AI Information Developer Lead:19256

Albert Invent; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Best-in-class medical insurance

Free lunch & dinner buffet

Doorstep cab drop facility

Education sponsorship

Internal job transfer & global mobility

Job summary

Albert Invent is seeking a Lead Information Developer in Bengaluru, India, to own the documentation strategy and mentor junior writers. You will be responsible for creating user guides, API references, and ensuring documentation aligns with product development. The ideal candidate has 6-7 years of experience in technical writing, strong mentorship skills, and proficiency with tools like MadCap Flare and Adobe FrameMaker. Benefits include medical insurance, free meals, and global mobility programs.

Qualifications

• Proven experience leading or mentoring technical writers.
• Deep proficiency with industry-standard authoring tools.
• Experience with API documentation and reading code.

Responsibilities

• Own the documentation strategy for product areas.
• Mentor and grow junior writers on the team.
• Author user guides, API references, and other documentation content.

Skills

Technical writing

Mentoring

API documentation

Documentation strategy

Agile/Scrum

Education

6-7 years of hands-on experience in technical writing

Tools

MadCap Flare

Adobe FrameMaker

Oxygen XML

Git/version control

Job description

Lead Information Developer

We are looking for a stellar Lead Information Developer who is passionate about turning complex technical knowledge into clear, elegant documentation that real people actually love to use. You thrive at the intersection of craft and collaboration — equally comfortable diving deep into API references as you are coaching a junior writer through their first big deliverable. You will be part of a close-knit, motivated team where great writing is a first-class citizen, and where documentation is built alongside the product — not bolted on at the end.

Responsibilities

• Own the end-to-end documentation strategy for one or more product areas — from planning and authoring through review and publish — ensuring every piece of content is accurate, complete, and a joy to read
• Mentor and grow 2–3 Information Developers or Technical Writers on the team: onboarding them, reviewing their work with thoughtful feedback, and championing their career development
• Author a wide range of content — user guides, API references, tutorials, release notes, how-to guides, and troubleshooting docs — always writing for the audience, not the spec
• Partner closely with engineering, product, design, and QA to embed documentation into the product development lifecycle from day one, influencing decisions rather than just documenting them
• Champion docs-as-code practices and contribute to improving the documentation build, review, and publish pipeline
• Build and maintain the team's style guide, templates, and content standards so every writer on the team is set up to do their best work
• Track documentation health — coverage, freshness, customer feedback — and proactively close gaps before they become problems
• Act as the documentation voice in sprint planning, spec reviews, and design critiques, making sure the user's need for clarity is never an afterthought

Requirements

• 6–7 years of hands‑on experience in technical writing or information development within a software or technology environment — you have seen the full documentation lifecycle many times over
• Proven experience leading or mentoring 2–3 technical writers or information developers — you know how to give feedback that builds people up while making the work genuinely better
• Deep proficiency with industry-standard authoring tools (MadCap Flare, Adobe FrameMaker, Oxygen XML, or equivalent) and a working knowledge of DITA or structured authoring principles
• Hands‑on experience with API documentation — REST, GraphQL, and/or SDK reference docs — you are comfortable reading code and working directly with engineers to get the details right
• Working knowledge of developer tooling: Git/version control, Markdown, static site generators (Docusaurus, MkDocs, etc.), and CI/CD pipelines — docs‑as‑code is not a buzzword to you, it is how you work
• Experience working in Agile/Scrum environments and embedding documentation deliverables into sprint workflows
• Strong editorial judgment — you can take a wall of technical detail and turn it into something a user actually wants to read, and you can explain exactly why every structural decision you made was the right one
• Excellent written and verbal communication skills; equally effective in a document review, a cross‑functional standup, or an executive readout

Bonus

• Experience with localization workflows or managing multilingual documentation
• Background in content strategy or information architecture at an organizational level
• Familiarity with UX writing or in‑product content
• CPTC certification or equivalent
• Domain experience in cloud infrastructure, developer tools, fintech, or enterprise SaaS

Location & Work Type

Onsite (hybrid option: up to 2 days per month work from home)

Benefits

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• Uncapped incentives and bonus plans, opportunities to travel to meet global customers (especially for GTM teams)

Equal Opportunity Statement

We are an equal opportunity employer and value diverse people because of, and not in spite of, the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

We deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month. In any situation that requires additional flexibility, we are open to considering exceptions on a case‑by‑case basis to ensure you’re supported in managing both work and life seamlessly.