In Room Dining Manager - Fairmont Agra

Accorhotel; Agra District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Accorhotel seeks an experienced In-Room Dining Manager to lead the beverage program and guest service excellence within its luxury property in Agra District, India.

You will oversee operations, manage the wine cellar, train sommeliers, and optimize costs while ensuring compliance with regulations and premium service quality. Collaboration with culinary and housekeeping teams is essential to deliver exceptional experiences.

Qualifications

• Minimum 5 years of progressive food & beverage management experience, with at least 2 years in in-room dining or room service.
• Proven expertise in wine and beverage program management, including wine regions, varietals, and pairings.
• Strong leadership and team management experience with ability to train and mentor staff.
• Proficiency with beverage management systems, inventory software, and POS platforms.
• Comprehensive knowledge of alcohol service regulations and responsible service practices.
• Excellent organizational and time management skills to handle multiple priorities.
• Strong communication and interpersonal skills to engage guests and staff.

Responsibilities

• Oversee in-room dining operations ensuring seamless service across service periods.
• Develop and manage the in-room dining beverage program, including wine and premium non-alcoholic offerings.
• Maintain wine inventory and cellar operations with proper storage and rotation.
• Provide expert beverage recommendations and wine pairing guidance to guests.
• Train, mentor, and supervise in-room dining staff and sommeliers.
• Manage budgets, monitor costs, and optimize profitability while maintaining premium service.
• Ensure compliance with alcohol regulations and responsible service practices.
• Utilize beverage management systems, inventory software, and POS platforms to track stock and metrics.
• Coordinate with kitchen and housekeeping to ensure timely service delivery.
• Maintain records related to inventory, staff performance, and guest preferences.
• Develop and implement staff training programs focused on wine education and service techniques.
• Monitor guest feedback and drive improvements to the in-room dining experience.
• Collaborate with culinary team to create menu offerings and pairings aligned with luxury standards.

Skills

Wine knowledge

Beverage management

Team leadership

Inventory management

POS systems

Budgeting

Regulatory compliance

Guest service

Staff training

Tools

Beverage management systems

Inventory software

POS platforms

Job description

• Oversee all in-room dining operations, ensuring seamless service delivery and exceptional guest experiences across all service periods
• Develop, curate, and manage the in-room dining beverage program, including wine selection, spirits, and premium non-alcoholic offerings
• Maintain comprehensive wine inventory and cellar operations, implementing proper storage protocols and rotation procedures to preserve product quality
• Provide expert beverage recommendations and wine pairing guidance to guests, demonstrating extensive knowledge of wine regions, varietals, and production methods
• Train, mentor, and supervise in-room dining staff and sommelier team members, ensuring consistent service standards and professional development
• Manage in-room dining budgets, monitor costs, and implement strategies to optimize profitability while maintaining premium service quality
• Ensure compliance with all alcohol service regulations, licensing requirements, and responsible service practices
• Utilize beverage management systems, inventory software, and point-of-sale platforms to track stock levels, sales data, and operational metrics
• Coordinate with kitchen and housekeeping departments to ensure timely and accurate in-room dining service delivery
• Maintain meticulous records and documentation related to inventory, staff performance, guest preferences, and service incidents
• Develop and implement staff training programs focused on wine education, service techniques, and guest engagement
• Monitor guest feedback and satisfaction metrics, addressing concerns and implementing improvements to enhance the in-room dining experience
• Collaborate with the culinary team to create innovative menu offerings and beverage pairings that complement Fairmont's luxury standards

• Minimum 5 years of progressive experience in food and beverage management, with at least 2 years specifically in in-room dining or room service operations
• Proven expertise in wine and beverage program management, including knowledge of wine regions, varietals, production methods, and food pairing principles
• Strong leadership and team management experience, with demonstrated ability to train, mentor, and supervise hospitality staff
• Proficiency with beverage management systems, inventory software, and point-of-sale (POS) platforms
• Comprehensive knowledge of alcohol service regulations, licensing requirements, and responsible service practices
• Excellent organizational and time management skills with ability to manage multiple priorities and meet deadlines
• Strong communication and interpersonal skills with ability to engage guests and staff professionally
• Budget management experience with demonstrated ability to control costs while maintaining service quality

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities