In Person Drive - Helpdesk Support Engineer

Rocket India; Chennai; On-site; INR 350,000 - 750,000; Full time

Job summary

Rocket Software in Chennai is conducting an in-person Hiring Drive for an IT Help Desk Engineer. The role is full-time with 100% on-site work at DLF IT Park, Chennai, and requires 3-8 years of relevant experience.

You will join a global team delivering high-quality IT support, handling Windows OS, hardware and software troubleshooting, incident and SLA management, and ensuring strong customer communication.

Qualifications

• 3-8 years of relevant experience in IT Help Desk / Technical Support
• Strong troubleshooting and problem-solving skills
• Ability to manage tickets and resolve issues in a fast-paced environment

Skills

IT Help Desk / Service Desk Support

Windows OS Troubleshooting

Hardware & Software Troubleshooting

Network & Access Management

ITSM / Ticketing Tools

Incident & SLA Management

Strong Communication

Customer Support Skills

Tools

ITSM / Ticketing Tools

Job description

In-Person Hiring Drive | IT Help Desk Engineer | Rocket Software

24th October | Chennai
Work Location: DLF IT Park, Chennai
Work Mode: 100% Work From Office
Experience: 3-8 Years

Join Rocket Software and be part of a global team delivering exceptional IT support.

Key Skills:

• IT Help Desk / Service Desk Support
• Windows OS, Hardware & Software Troubleshooting
• Network & Access Management
• ITSM / Ticketing Tools
• Incident & SLA Management
• Strong Communication & Customer Support Skills

What we're looking for:

• 3-8 years of relevant experience in IT Help Desk / Technical Support
• Strong troubleshooting and problem-solving skills
• Ability to manage tickets and resolve issues in a fast-paced environment

Global exposure | Growth opportunities | Collaborative culture