Service Desk Engineer

Infobeans; Indore District, Chennai; On-site; INR 350,000 - 520,000; Full time

Job summary

Infobeans is hiring for an IT Service Desk professional to join our technical support team in Indore or Chennai. The role requires proactive incident handling and user assistance to resolve issues efficiently.

Expect 2+ years of experience in IT service desk, solid knowledge of Windows OS, MS Office 365, Active Directory, VPN, and basic networking. Familiarity with ServiceNow or Jira for ticketing, plus strong communication and troubleshooting skills.

Qualifications

• Experience in IT Service Desk / Helpdesk / Technical Support.
• Knowledge of Windows OS, MS Office 365, Active Directory, VPN, and basic networking.
• Experience with ticketing tools like ServiceNow or Jira.
• Good communication and troubleshooting skills.

Responsibilities

• Handle IT service desk tickets and provide technical support.
• Assist users with Windows OS, Office 365, AD, VPN issues.
• Escalate complex problems and document resolutions in ticketing system.

Skills

IT Service Desk

Helpdesk

Technical Support

Windows OS

MS Office 365

Active Directory

VPN

Networking basics

ServiceNow

Jira

Tools

ServiceNow

Jira

Job description

Role & responsibilities

Dear All,

We are hiring for IT Service Desk!

• Type:Permanent
• Location: Chennai / Indore
• Experience: 2+ Years
• Joining: Immediate Joiners Only
• Required Skills:Experience in IT Service Desk / Helpdesk / Technical Support.
• Knowledge of Windows OS, MS Office 365, Active Directory, VPN, and basic networking.
• Experience with ticketing tools like ServiceNow or Jira.
• Good communication and troubleshooting skills.