Help Desk Engineer - Inperson Drive on 16th Oct 26

Rocket India; Chennai; On-site; INR 500,000 - 900,000; Full time

Job summary

Rocket Software in Chennai is seeking an IT Help Desk Engineer with 3–8 years of experience to join our on-site team and ensure seamless IT operations.

You will troubleshoot hardware, software, networking, and access issues; manage incidents with strict SLA adherence; document steps and resolutions; and collaborate with internal teams to deliver outstanding user support.

Applicants residing within 20 km of DLF IT Park will be preferred.

Qualifications

• 3-8 years of experience in IT Help Desk / Technical Support / Service Desk roles.
• Strong understanding of Windows environments, hardware, software, networking, and access management.

Responsibilities

• Troubleshoot and resolve hardware, software, application, access, and network connectivity issues
• Manage incidents and service requests efficiently while ensuring SLA adherence
• Handle complex technical issues and coordinate escalations when required
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions within ITSM tools
• Deliver excellent customer support with clear and professional communication
• Collaborate with internal technical teams for timely issue resolution
• Create and maintain knowledge articles, process documents, and troubleshooting guides
• Identify recurring issues and drive improvements in service delivery and first-call resolution
• Mentor junior support engineers and contribute to team development
• Consistently achieve productivity, quality, customer satisfaction, and SLA targets

Skills

Windows environments

Hardware

Software

Networking

ITSM tools

Customer service

Tools

ITSM tools

Ticketing systems

Job description

Join Rocket Software and be the frontline hero of IT support!

Are you passionate about solving technical challenges and delivering exceptional user support? We are looking for a skilled IT Help Desk Engineer to join our growing team in Chennai and play a critical role in ensuring seamless IT operations.

Location: Chennai (Candidates should be residing within 20 km of DLF IT Park)
Work Mode: 100% Work From Office
Experience: 3-8 Years

What You'll Do

• Troubleshoot and resolve hardware, software, application, access, and network connectivity issues
• Manage incidents and service requests efficiently while ensuring SLA adherence
• Handle complex technical issues and coordinate escalations when required
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions within ITSM tools
• Deliver excellent customer support with clear and professional communication
• Collaborate with internal technical teams for timely issue resolution
• Create and maintain knowledge articles, process documents, and troubleshooting guides
• Identify recurring issues and drive improvements in service delivery and first-call resolution
• Mentor junior support engineers and contribute to team development
• Consistently achieve productivity, quality, customer satisfaction, and SLA targets

What We're Looking For

• 3-8 years of experience in IT Help Desk / Technical Support / Service Desk roles
• Strong understanding of Windows environments, hardware, software, networking, and access management
• Experience with ITSM tools and ticket management processes
• Excellent troubleshooting, communication, and customer-service skills
• Ability to work independently in a fast-paced environment

Why Join Us?

• Opportunity to work with a global technology organization
• Collaborative and growth-oriented work culture
• Exposure to diverse technologies and enterprise-scale support environments