Walk-in Drive on 24th Oct | Help Desk Support Engineer

Movate; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Job summary

Movate Technologies in Hyderabad is hosting a Walk-in Drive for the position of Help Desk Support Engineer. The role requires 1 to 3 years of experience and strong English communication skills.

You will provide remote support via phone, chat, and email, troubleshoot OS and hardware issues, and follow SOPs to resolve user problems. Join our Hyderabad team to work with reputed global clients, learn across multiple platforms, and grow in a fast-paced environment.

Qualifications

• Excellent spoken and written English at least B1 CEFR or equivalent.
• 1–3 years hands-on support experience.
• Able to follow SOPs and use Knowledge Base articles.

Responsibilities

• Provide remote technical support via phone, chat and email.
• Troubleshoot Windows, Mac OS and Chrome OS issues.
• Follow SOPs and document issues and resolutions.
• Collaborate with teams for escalations.

Skills

English communication

Troubleshooting

Remote support

Ticketing & documentation

Customer support

Tools

Windows

Mac OS

Chrome OS

Hardware troubleshooting

Ticket management

Job description

Movate Technologies is hiring!

Join us for a Walk-in Drive for the position of Help Desk Support Engineer at our Hyderabad office.

Date: 24th Oct'26, Saturday

Position: Help Desk Support Engineer

Experience: 1 to 3 Years

Key Requirements

• Excellent spoken and written English communication skills (B1 CEFR level or above)
• Mid-level troubleshooting skills
• Ability to identify and resolve technical issues using SOPs and Knowledge Base articles
• Experience supporting users through Chat, Phone, and Email
• Ability to work in a fast-paced support environment

Technical Skills

• Basic troubleshooting experience on:
• Windows
• Mac OS
• Chrome OS
• Hardware and software troubleshooting
• User support and issue resolution
• Documentation and ticket management
• Escalation handling and incident management
• Provide remote technical support via Phone, Chat, and Email
• Diagnose and resolve hardware, software, and user-related issues
• Follow documented troubleshooting procedures and knowledge articles
• Document issues, resolutions, and troubleshooting steps
• Collaborate with internal teams for escalations and issue resolution
• Support deployment of new processes, SOPs, and system changes

Why Join Movate?

• Work with global customers
• Gain exposure to multiple technologies and operating systems
• Fast-paced learning environment
• Excellent career growth opportunities

Walk in and explore exciting career opportunities with Movate Technologies!

Venue:

Bring: Updated Resume, Government ID Proof, and Passport-size Photograph.