Service Desk Specialist

BuildxPartners; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BuildxPartners in Chennai seeks an experienced Senior Service Desk Specialist to join a global IT support team. You will handle advanced end-user issues, drive improvements, and support a major regional delivery hub.

The role demands independent troubleshooting across Windows, macOS, Linux, and enterprise tools, with a focus on automation, documentation, and strong incident management. Hybrid work arrangement in Chennai, 8+ years of experience required, ITIL knowledge and scripting skills

Qualifications

• 8+ years in enterprise IT support or service desk.
• Strong troubleshooting across Windows, macOS, Linux.
• Knowledge of DNS/DHCP/VPN/TCP/IP.
• Experience with ITIL and ticketing tools.
• Scripting experience (PowerShell) for automation.

Responsibilities

• Provide advanced end-user support across multiple locations.
• Serve as primary contact for technical requests on rotation.
• Diagnose and resolve complex issues across devices and OS.
• Manage incidents, service requests, and changes per ITSM.
• Develop and use automation scripts to streamline tasks.
• Create and maintain documentation and SOPs.

Skills

Windows OS

MacOS/Linux

Endpoint management

Jira/ServiceNow

Active Directory/Azure AD

PowerShell scripting

ITIL

Documentation

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Intune

Jira

ServiceNow

Active Directory

Job description

BuildxPartners is a global talent solutions firm delivering end-to-end recruitment and workforce solutions across industries and geographies.

→ BuildxAlpha – Executive & Leadership Search Focused on C-suite, board, and global executive hiring.

→ BuildxSigma – Comprehensive Talent Across Levels Covering junior, mid-level, and senior professionals.

→ BuildxGCC – Global Capability Center Solutions Specializing in Build, Operate, Transfer (BOT) model for Global Capability Centers, GCC supports companies in setting up, scaling, and transferring GCCs.

Job Description

Job Title: Senior Service Desk Specialist Experience: 8+ years Location: Chennai [Hybrid]

About the Company: Our Client is a German-based global data technology organization specializing in high-performance analytics solutions, enabling enterprises to process and analyze large-scale data with speed and efficiency. The company focuses on delivering advanced data infrastructure platforms used across industries for real-time insights and decision-making. With a strong engineering-driven culture, it emphasizes innovation in scalable systems and cloud-based data environments. It operates with an international presence, supporting clients across multiple regions.

Role Overview: We are looking for an experienced IT support professional to join a global service desk function, contributing to high-quality end-user support and operational excellence. This role goes beyond standard L1 support and is suited for someone capable of independently handling complex technical issues, driving improvements, and contributing to automation initiatives. You will act as a key contact for internal users across regions, with a strong focus on supporting a major delivery hub while ensuring consistent and efficient IT service experiences.

Key Responsibilities

• Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office
• Act as a primary contact point for incoming technical requests and incidents on a rotational basis
• Diagnose and resolve complex issues across user devices, operating systems, and enterprise tools
• Manage incidents, service requests, and standard changes following structured service management practices
• Take ownership of high-priority or escalated tickets within the service desk scope
• Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration
• Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals
• Maintain accurate records of IT assets and configurations within internal systems
• Contribute to endpoint management and device compliance processes across different operating systems
• Support lifecycle management of hardware, software, and licensing
• Create and update documentation, knowledge base content, and standard operating procedures
• Collaborate with internal technology teams such as infrastructure, security, and applications
• Develop and utilize scripts to automate repetitive administrative and support activities

Required Skills

Must-Have

• Around 8+ years of experience in enterprise IT support or service desk environments
• Strong troubleshooting skills across Windows operating systems and enterprise end-user environments
• Good understanding of networking fundamentals such as DNS, DHCP, VPN, and TCP/IP
• Working knowledge of Windows, macOS and Linux environments
• Hands-on experience with endpoint management and device compliance solutions (e.g., Intune or similar tools)
• Experience using ticketing or service management platforms (e.g., Jira, ServiceNow, or equivalent)
• Familiarity with identity and access management concepts (Active Directory, Azure AD / Entra ID, SSO)
• Experience in IT asset and license management processes
• Proficiency in scripting (PowerShell preferred) for automation and operational efficiency
• Understanding of IT service management frameworks (e.g., ITIL)
• Ability to work independently, manage priorities, and handle critical incidents with ownership
• Strong documentation and process-oriented approach

Good To Have

• Exposure to automation beyond basic scripting
• Certifications in IT service management or relevant technologies
• Experience working in globally distributed IT environments
• Familiarity with large-scale enterprise IT operations

Other Details

Education: Educational background in Computer Science, Information Systems, or equivalent experience