IN-Expert Support Engineer

JDA Software; Coimbatore District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

JDA Software in India seeks a senior Product Support professional to implement and support Blue Yonder Demand, Fulfillment, and Inventory solutions. You will collaborate with product development, consulting, and support teams to ensure data integrity and SLA compliance.

You will analyze issues, identify root causes, and propose durable solutions while documenting learnings for knowledge content. Experience with Azure, PL/SQL, and RDBMS is valued.

Qualifications

• Bachelor’s degree required with 9–14 years in product/support roles.
• Hands-on experience implementing/supporting Demand & Fulfillment products for multiple customers.
• Strong analytical and problem-solving skills with root-cause analysis.

Responsibilities

• Understand the implemented solution and analyze issues to identify root causes.
• Adhere to SLA based on case severity and complete product certification courses.
• Document learning and build knowledge content for others.
• Collaborate with Solution/Technical architects to stabilize the system.
• Act as single point of contact for customer requests for designated solution.
• Support new rollouts and handle change requests/enhancements.

Skills

Root cause analysis

Analytical skills

Problem solving

Demand & Fulfillment domain

Education

Bachelor’s degree

Tools

Blue Yonder Demand

Blue Yonder Fulfillment

Blue Yonder ESP

Blue Yonder Inventory Optimization

Azure

PL/SQL

RDBMS

Job description

Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS

What you’ll do:

Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer

What we are looking for:

Bachelor’s degree minimum 9 to 14 years of experience in Product Support / Implementation support. Skill set and availability requirements as per the organization’s needs Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands Blue Yonder’s product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

The culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666