IMU-SONG Strategy Manager

Accenture services Pvt Ltd; Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Accenture services Pvt Ltd is looking for a Digital Commerce Manager to own and drive performance across D2C, marketplaces, and omnichannel platforms. This role demands a strategic focus, hands-on experience in digital commerce, and accountability for various metrics including revenue and customer experience.

The ideal candidate will collaborate with cross-functional teams to deliver exceptional digital shopping experiences, lead a team, and innovate using data-driven insights. Strong knowledge of digital commerce ecosystems and excellent communication skills are essential.

Qualifications

• Strong knowledge of digital commerce ecosystems and customer journeys.
• Strong grasp of digital commerce KPIs.
• Excellent communication and leadership skills.

Responsibilities

• Own end-to-end performance of digital commerce and drive growth.
• Enhance customer experience to optimize conversion.
• Lead and manage a team to deliver business outcomes.

Skills

Digital commerce strategy & execution

Customer experience optimization

Stakeholder Management

Team leadership

Data driven decision making

Tools

MS Excel

PowerPoint

Job description

Job Title – IMU Digital Commerce Manager

Management Level: 07 – Manager

Location: NCR / Mumbai / Bangalore

Must have skills:

Digital commerce strategy & execution, Category / portfolio management, Customer experience optimization, D2C/Marketplaces/Omnichannel/Quick Commerce, Data driven decision making, Stakeholder Management across cross-functional teams, Team leadership & delivery ownership

Good to have skills:

Working knowledge of digital marketing, Product management, understanding of emerging technologies, AI / GenAI applications in commerce, Commerce platforms & MarTech exposure

Job Summary

We are looking for a strategic and execution-focused Digital Commerce Manager to own and drive performance across D2C, marketplaces, omnichannel and quick commerce platforms. This role requires strong business ownership with hands‑on experience in running digital commerce or a major category, with accountability for revenue, traffic, conversion, AOV/ATV, and customer experience metrics. The ideal candidate will work closely with cross‑functional teams across business, marketing, technology, design, supply chain, customer support, etc. to deliver seamless digital shopping experiences and drive revenue growth. Product management capability is a valuable additional skill, and exposure to AI / GenAI or advanced analytics‑led initiatives is a strong differentiator.

Roles & Responsibilities

• Own end‑to‑end performance of digital commerce and drive growth for our clients
• Deliver revenue growth by enhancing the customer experience and optimizing for conversion, engagement and retention
• Lead and manage a team to deliver business outcomes
• Define and execute category strategies (assortment, discovery, content, visibility, etc.)
• Partner with cross‑functional teams to enable and deliver experiences / journeys
• Use data, insights, and experimentation to prioritize and solve problems
• Stay up‑to‑date with e‑commerce and digital trends to guide innovation
• Contribute to product roadmap and platform enhancements where applicable
• Champion best practices in UX and customer journey design

Professional & Technical Skills

• Strong knowledge of digital commerce ecosystems and customer journeys
• Strong grasp of digital commerce KPIs and operating levers
• Ability to translate customer needs into functional and technical execution plans
• Strong analytical mindset with experience in A/B testing and data visualization
• Excellent communication, leadership, and collaboration skills with execution discipline
• Proficient in MS Excel, PowerPoint, and product analytics dashboards
• Experience working in matrixed or global organizations is a plus