Retail - Senior Manager

Accenture; Bengaluru; Hybrid; INR 4,200,000 - 6,500,000; Full time

Job summary

Accenture is seeking a Retail Transformation Senior Manager with 12+ years of consulting and industry experience to lead customer-centric programs across Luxury Retail, Grocery Retail, E-Commerce, and Quick Commerce. You will advise C-suite stakeholders and drive large-scale transformations to reimagine acquisition, engagement, loyalty, and commerce through digital innovation and AI-powered experiences.

You will shape growth strategies, collaborate across marketing, commerce, and technology, and

Qualifications

• 12+ years of consulting/industry experience in Retail Transformation.
• Experience leading customer growth, loyalty, omnichannel and AI-enabled programs.
• MBA from a Tier 1 institute with marketing/economics preferred.
• Experience advising C-suite stakeholders and managing large programs.
• Strong communication, stakeholder management and leadership skills.

Responsibilities

• Lead end-to-end retail transformation initiatives focused on growth, loyalty, personalization, and experience.
• Advise executive stakeholders on growth strategies, omnichannel commerce, and AI-enabled experiences.
• Define operating models, roadmaps, and priorities for transformation programs.
• Design customer-centric strategies across acquisition, retention, and digital engagement.
• Drive omnichannel transformation across stores, marketplaces, D2C, mobile, social, and quick commerce.
• Oversee data, analytics, AI, personalization, and customer engagement implementations.
• Collaborate with marketing, commerce, digital, technology, analytics, and store ops teams.
• Establish governance, KPIs, and value realization mechanisms.
• Build and mentor high-performing consulting teams and develop capabilities.
• Support business development with solutioning, thought leadership, and client engagement.

Job description

Job Title: Retail - Senior Manager | IP Global Network Song Practice

Management Level: 6 - Senior Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must Have Skills: Retail Consumer Industry Consulting, Customer Experience (CX) and Commerce Transformation, Digital Commerce Omnichannel Strategy, Loyalty, Personalization Customer Engagement, Analytics AI for Growth, Marketing, Personalization Customer Engagement, Business Transformation Operating Model Design, Program Change Management.

Industry Consulting Experience (Required)

The ideal candidate will bring deep consulting and transformation experience within one or more of the following industries:

• Luxury Retail
• Grocery Food Retail
• E-Commerce Marketplace
• Quick commerce On-Demand Delivery Ecosystems
• Fashion Apparel Retail

Candidates should demonstrate experience leading strategy, customer experience, commerce, marketing, digital, data, or AI transformation initiatives within these sectors.

Job Summary:

We are seeking an experienced Retail Transformation Senior Manager with 12+ years of consulting and industry experience to lead customer-centric transformation programs across Luxury Retail, Grocery Retail, E-Commerce, and Quick Commerce organizations.

As a Senior Manager, you will advise C-suite stakeholders and lead large-scale transformation programs that help Luxury Retail, Grocery, E-Commerce, and Quick Commerce organizations reimagine customer acquisition, engagement, loyalty, and commerce through digital innovation, data-driven decision-making, and AI-powered experiences. Operating at the intersection of business strategy, customer experience, marketing, commerce, and technology, you will shape growth strategies and deliver measurable business outcomes across the customer lifecycle, enabling sustainable growth and competitive advantage.

Roles Responsibilities

• Lead end-to-end retail transformation initiatives focused on customer growth, commerce, loyalty, personalization, and experience transformation.
• Advise executive stakeholders on growth strategies, customer engagement models, omnichannel commerce, loyalty modernization, and AI-enabled customer experiences.
• Assess current-state customer and commerce capabilities and define future-state operating models, capability roadmaps, and transformation priorities.
• Design customer-centric strategies spanning acquisition, retention, loyalty, personalization, customer lifetime value, and digital engagement.
• Drive omnichannel commerce transformation across physical stores, marketplaces, direct-to-consumer channels, mobile commerce, social commerce, and quick commerce ecosystems.
• Lead implementation and adoption of customer data, analytics, AI, personalization, and customer engagement solutions to improve customer outcomes and business performance.
• Partner with cross-functional teams across marketing, commerce, digital, technology, analytics, store operations, and customer service to deliver transformation outcomes.
• Establish governance structures, KPI frameworks, and value realization mechanisms to ensure measurable business impact.
• Build and mentor high-performing consulting teams while driving capability development across Retail, Commerce, Experience, and AI-led transformation domains.
• Support business development through solution creation, thought leadership, strategic pursuits, executive presentations, and client relationship management.

Professional Technical Skills

• Deep expertise in customer experience transformation, digital commerce, loyalty, personalization, and customer engagement strategies.
• Strong understanding of modern retail growth drivers across Luxury Retail, Grocery Retail, E-Commerce, and Quick Commerce sectors.
• Experience designing and implementing omnichannel customer journeys across digital and physical touchpoints.
• Expertise in customer data platforms, loyalty platforms, CRM, digital commerce ecosystems, customer analytics, and personalization technologies.
• Experience leveraging advanced analytics, AI, and Generative AI to improve customer acquisition, loyalty, conversion, retention, basket growth, and customer lifetime value.
• Ability to design operating models and transformation roadmaps that align business, customer, technology, and data objectives.
• Proven track record of leading large-scale transformation programs with executive stakeholder engagement and measurable value realization.
• Strong consulting, problem-solving, communication, and stakeholder management capabilities.

Additional Information

• Proven consulting and transformation experience (12+ years) supporting leading Luxury Retail, Grocery Retail, E-Commerce, Marketplace, and Quick Commerce organizations.
• Demonstrated experience delivering customer growth, loyalty, commerce transformation, personalization, and digital experience programs.
• Experience advising C-suite stakeholders on customer growth, digital commerce, loyalty, customer experience, marketing transformation, and AI-enabled retail innovation.
• Demonstrated track record of delivering strategy, operating model, capability assessment, business transformation, and technology-enabled transformation engagements within the retail industry.
• Strong understanding of evolving consumer behaviors, omnichannel engagement models, digital commerce trends, and customer expectations across modern retail ecosystems.
• Excellent executive communication, client relationship management, and consulting skills.
• Ability to lead global, cross-functional teams and drive large-scale business transformation initiatives.
• Experience working within consulting, professional services, or strategic advisory environments is strongly preferred.

Preferred Platform Exposure

• Adobe Experience Cloud (Magento, AEP, RTCDP, AJO, CJA, AA, AEM, Target, Gen Studio)
• Salesforce Commerce Cloud
• Salesforce Marketing Cloud
• Shopify Plus
• Customer Data Platforms (CDP)
• Loyalty Rewards Platforms
• Personalization Platforms
• Google Analytics and Digital Analytics Platforms
• GenAI and AI-enabled Customer Experience Solutions

About Our Company

About Our Company|

Qualification

Experience: Proven Retail consulting and transformation minimum experience of 12+ years required.

Educational Qualification: MBA from a Tier 1 institute with a degree in marketing or economics.