IMU-SONG Strategy Consultant

Accenture services Pvt Ltd; Delhi; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture services Pvt Ltd is seeking a Digital Commerce Consultant to own and drive performance in digital commerce across D2C, marketplaces, and omnichannel platforms. The ideal candidate will enhance the customer experience, optimize conversions, and contribute to revenue growth.

This role demands strong leadership and analytical skills, with capabilities in digital commerce strategy, customer journey optimization, and team management.

Proficient in MS Excel and product analytics, applicants should have experience in digital commerce ecosystems and a strategic mindset.

Qualifications

• Strong knowledge of digital commerce ecosystems and customer journeys.
• Ability to translate customer needs into functional and technical execution plans.
• Strong analytical mindset with experience in A/B testing and data visualization.

Responsibilities

• Own end-to-end performance of digital commerce and drive growth.
• Deliver revenue growth by enhancing the customer experience.
• Lead and manage a team to deliver business outcomes.

Skills

Digital commerce strategy & execution

Customer experience optimization

Stakeholder Management

Team leadership

Data-driven decision making

Tools

MS Excel

PowerPoint

Product analytics dashboards

Job description

Job Title – IMU Digital Commerce Consultant

Management Level: 09 – Consultant

Location: NCR / Mumbai / Bangalore

Must have skills

• Digital commerce strategy & execution, Category / portfolio management, Customer experience optimization, D2C/Marketplaces/Omnichannel/Quick Commerce, Data driven decision making, Stakeholder Management across cross-functional teams, Team leadership & delivery ownership

Good to have skills

• Working knowledge of digital marketing, Product management, understanding of emerging technologies, AI / GenAI applications in commerce, Commerce platforms & MarTech exposure

Job Summary

We are looking for a strategic and execution-focused Digital Commerce Consultant to own and drive performance across D2C, marketplaces, omnichannel and quick commerce platforms. This role requires strong business ownership with hands‑on experience in running digital commerce or a major category, with accountability for revenue, traffic, conversion, AOV/ATV, and customer experience metrics. The ideal candidate will work closely with cross‑functional teams across business, marketing, technology, design, supply chain, customer support, etc. to deliver seamless digital shopping experiences and drive revenue growth. Product management capability is a valuable additional skill, and exposure to AI / GenAI or advanced analytics‑led initiatives is a strong differentiator.

Roles & Responsibilities

• Own end-to-end performance of digital commerce and drive growth for our clients
• Deliver revenue growth by enhancing the customer experience and optimizing for conversion, engagement and retention
• Lead and manage a team to deliver business outcomesDefine and execute category strategies (assortment, discovery, content, visibility, etc.)
• Partner with cross‑functional teams to enable and deliver experiences / journeys
• Use data, insights, and experimentation to prioritize and solve problems
• Stay up-to-date with e-commerce and digital trends to guide innovation
• Contribute to product roadmap and platform enhancements where applicable
• Champion best practices in UX and customer journey design

Professional & Technical Skills

• Strong knowledge of digital commerce ecosystems and customer journeys
• Strong grasp of digital commerce KPIs and operating levers
• Ability to translate customer needs into functional and technical execution plans
• Strong analytical mindset with experience in A/B testing and data visualization
• Excellent communication, leadership, and collaboration skills with execution discipline
• Proficient in MS Excel, PowerPoint, and product analytics dashboards
• Experience working in matrixed or global organizations is a plus