Implementation Specialist

Crew Kraftorz; Pune District, Mumbai, Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

Crew Kraftorz LLP in Pune is seeking a skilled implementation specialist for SaaS products in the healthcare sector. You will lead client onboarding, configure modules, and validate configurations through UAT while working with product, engineering and support teams to ensure successful go-lives.

Ideal candidates have hands-on SaaS implementation experience in healthtech, strong knowledge of HL7/FHIR/X12, and the ability to manage stakeholders across time zones with a customer-centric approach.

Qualifications

• Bachelor's degree in Healthcare, Business, IT, or related field.
• Hands-on experience in implementations of SaaS products, preferably in healthcare or healthtech sectors.
• Strong understanding of healthcare industry standards (HL7, FHIR, X12).
• Willingness to work overlapping time zones.
• Customer-focused mindset with a passion for delivering excellent service.

Responsibilities

• Execute implementation activities across lifecycle phases.
• Collaborate with clients to understand business needs, define requirements, and ensure accurate system configurations and rule setups.
• Configure product modules based on client workflows and requirements.
• Validate configurations through UAT support and scenario testing and troubleshoot configuration issues during implementation and post go-live.
• Work with cross-functional teams including product, engineering, customer success, and support to drive smooth implementations.
• Identify and escape risks, resolve issues proactively, and communicate status updates to stakeholders regularly.
• Foster strong client relationships to support retention and identify opportunities for upselling or expansion.

Skills

Communication

Stakeholder management

Customer focus

Overlapping time zones

Education

Bachelor's degree

Healthcare/IT background

Tools

HL7

FHIR

X12

Job description

Key Responsibilities

• Execute implementation activities across lifecycle phases.
• Collaborate with clients to understand business needs, define requirements, and ensure accurate system configurations and rule setups.
• Configure product modules based on client workflows and requirements.
• Validate configurations through UAT support and scenario testing and troubleshoot configuration issues during implementation and post go-live.
• Work with cross-functional teams including product, engineering, customer success, and support to drive smooth implementations.
• Identify and escape risks, resolve issues proactively, and communicate status updates to stakeholders regularly.
• Foster strong client relationships to support retention and identify opportunities for upselling or expansion.

Required Qualifications:

• Bachelors degree in Healthcare, Business, IT, or related field
• Hands-on experience in implementations of SaaS products, preferably in healthcare or healthtech sectors
• Strong understanding of healthcare industry standards (HL7, FHIR, X12)
• Strong communication and stakeholder management skills
• Customer-focused mindset with a passion for delivering excellent service
• Willingness to work overlapping time zones

Preferred Qualifications:

• Knowledge of clinical workflows and healthcare IT systems (EHR, EMR)