Platform Implementation Support Engineer

Health Catalyst; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A healthcare analytics provider in Hyderabad is seeking an Implementation Support Engineer to optimize deployment pipelines and resolve software issues. The ideal candidate possesses a strong background in IT support operations, excellent troubleshooting skills, and a commitment to customer service. This full-time role requires a bachelor’s degree and a minimum of four years of relevant experience.

Qualifications

• Minimum 4 years of hands-on experience in IT support or customer service.
• Experience in troubleshooting and resolving common and complex implementation requests.
• Experience with Azure DevOps, Git, Cloud computing (Azure/AWS), and Integration Runtimes.
• Experience with Enterprise Data Warehouses or Data Lakehouse architectures.
• Experience with Windows Active Directory or provisioning permissions.
• Strong communication and coordination skills.
• Experience with ticketing tools (Jira, Asana).
• Excellent analytical and troubleshooting abilities.
• Strong customer service orientation.
• Self-motivated and able to work independently.
• Ability to ensure data warehouse components are high quality, well-documented and scalable.

Responsibilities

• Provide world class service to customers and engineering teams.
• Be an expert on technical implementation issues.
• Investigate server resource issues.

Skills

Intermediate level in Structured Query Language (SQL)

Troubleshooting and supporting Windows Virtual Machines

Experience in Azure Dev Ops, git repositories

Experience working with Enterprise Data Warehouses

Strong communication skills

Experience with ticketing systems

Excellent analytical and troubleshooting skills

Self-motivated; comfortable working independently

Ability to maintain data warehouse components

Customer focus

Independence

Education

Bachelor’s degree in technology, business, or healthcare related degree

Tools

PowerShell

Python

Microsoft Power Automate

AWS

Integration Runtimes

PowerShell

Python

Data Warehouses

Job description

Job Summary

The Implementation Support Engineer is responsible for optimization of deployment pipelines and resolution of software deployment issues. Candidates should have a strong background in IT support operations, experience in troubleshooting and resolving both common and complex implementation requests and working on a team that responds to customer deadlines in a timely and courteous manner.

Duties & Responsibilities

Be an expert on technical implementation issues that occur within customer environments, providing world class service to customers, engineering teams, product teams, and your teammates in Implementation. Examples may include setting up and testing Integration runtime connectivity, configuring permissions and security groups, working with git repositories, and investigating server resource issues.

Required Skills

• Intermediate level in Structured Query Language (SQL)
• Troubleshooting and supporting Windows Virtual Machines, Azure Data Factory, Azure, and Databricks, network and database configurations.
• Experience in Azure Dev Ops, git repositories, Cloud computing (ex: Azure, AWS) and Integration Runtimes.
• Experience working with Enterprise Data Warehouses or Data Lakehouse Architecture.
• Experience in Windows Active Directory or provisioning permissions with other security systems.
• Strong communication skills. Ability to coordinate and communicate effectively.
• Experience with ticketing systems (ex: Jira, Asana).
• Excellent analytical and troubleshooting skills.
• Strong sense of customer service to consistently and effectively address client needs.
• Self-motivated; comfortable working independently under general direction.
• Ability to take pride in the quality, details, efficiency, and consistency of the data warehouse components you’ll be helping build, deploy, and maintain at scale.

Desired Skills

• Experience working with EMR\EHR systems and an understanding of the healthcare clinical domain.
• Hands-on experience with scripting languages (e.g., PowerShell, Python) and automation tools (ex: Microsoft Power Automate).
• Understanding of healthcare regulations such as HIPAA and HITECH.
• Experience supporting clients who are migrating from legacy software to a modern tech stack.
• Bachelor’s degree in technology, business, or healthcare related degree.
• Minimum 4 years of hands‑on experience in IT support or customer service.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Health Catalyst, where employment is based upon personal capabilities and qualification without discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Health Catalyst is committed to a work environment where all individuals are treated with respect and dignity.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting