Implementation Specialist

greytHR; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

greytHR is seeking a detail-oriented Specialist – Product Implementation to lead end-to-end onboarding and deployment for clients. You will gather requirements, configure the product, manage data migration, conduct UAT, and ensure a smooth go-live.

The role requires collaboration with Product, Engineering, Support, and Customer Success teams to deliver high-quality implementations and drive customer satisfaction.

Qualifications

• 2–4 years of experience in product implementation, solution delivery, or consulting.
• Strong knowledge of SaaS/HRMS/Enterprise software workflows.
• Hands-on experience with data migration, system configuration, and UAT management.

Responsibilities

• Manage the full implementation lifecycle including requirement gathering, configuration, testing, and deployment.
• Conduct client workshops to understand business processes and map them to product capabilities.
• Configure product modules and workflows to align with customer requirements.
• Manage and validate data migration activities, ensuring accuracy and integrity.
• Provide training and knowledge transfer to client teams during UAT and post go-live.
• Coordinate with internal teams (Product, Engineering, Support, Customer Success) for issue resolution.
• Track project progress, communicate status updates, and manage risks to ensure timely delivery.
• Document implementation best practices, templates, and client-specific configurations for reusability.
• Act as the primary point of contact for clients during the implementation phase, ensuring a seamless handover to the support team.

Skills

Client-facing communication

Education

Bachelor’s degree in Computer Science, IT, Business, or related field

Certifications in Agile/Scrum or PMP/PRINCE2 (SaaS tools preferred)

Tools

MS Excel

SQL

Job description

We are seeking a detail-oriented and client-focused Specialist – Product Implementation to

manage end-to-end product onboarding and deployment for our clients. This role involves

gathering business requirements, configuring the product, managing data migration, conducting

UAT, and ensuring smooth go-live. The Specialist will also collaborate closely with

cross-functional teams to deliver high-quality implementations, driving customer satisfaction and

Key Responsibilities:

• Manage the full implementation lifecycle including requirement gathering, configuration, testing, and deployment.
• Conduct client workshops to understand business processes and map them to product capabilities.
• Configure product modules and workflows to align with customer requirements.
• Manage and validate data migration activities, ensuring accuracy and integrity.
• Provide training and knowledge transfer to client teams during UAT and post go-live.
• Coordinate with internal teams (Product, Engineering, Support, Customer Success) for issue resolution.
• Track project progress, communicate status updates, and manage risks to ensure timely delivery.
• Document implementation best practices, templates, and client-specific configurations for reusability.
• Act as the primary point of contact for clients during the implementation phase, ensuring a seamless handover to the support team.

Required Qualifications:

Educational

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• Certifications in project management (Agile/Scrum, PMP, PRINCE2) or SaaS tools preferred.

Professional

• 2–4 years of experience in product implementation, solution delivery, or consulting.
• Strong knowledge of SaaS/HRMS/Enterprise software workflows.
• Hands-on experience with data migration, system configuration, and UAT management.
• Proficiency in MS Excel/SQL for data handling and analysis.
• Strong communication, presentation, and client-facing skills.
• Ability to manage multiple implementations simultaneously while meeting deadlines