Implementation Specialist

Meritto (Formerly NoPaperForms); Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Meritto (Formerly NoPaperForms) in Bengaluru is seeking a SaaS Product Implementation Specialist to guide customers through SaaS deployments and ensure successful adoption. You will collaborate with Product, Engineering and Customer Success teams to configure solutions and drive on-time deliveries.

The role requires 1–3 years in SaaS delivery, strong Excel/Sheets skills, and excellent stakeholder management.

Qualifications

• 1–3 years of SaaS implementation or delivery experience.
• MBA degree is optional.
• Strong understanding of SaaS implementation workflows and client coordination.
• Proficiency in Excel / Google Sheets (mandatory).
• Good communication and stakeholder management skills.
• Ability to translate business use cases into product implementation.

Responsibilities

• Serve as the primary point of contact for clients during the Delivery phase of SaaS implementation.
• Translate client requirements into system configurations within Meritto's platform.
• Coordinate with Product, Engineering, and Customer Success teams for setup, testing, and rollout.
• Track, update, and complete delivery tasks within defined timelines.
• Maintain detailed documentation and client communication records.

Skills

SaaS implementation

CRM

ERP systems

Excel/Google Sheets

Stakeholder management

Communication

Project coordination

Education

MBA (optional)

Graduation

Tools

Excel

Google Sheets

Job description

Bangalore South, India | Posted on 07/15/2026

A day in the life of this role

In Operations, you'll be the glue that keeps everything running smoothly. You’ll dive into real-world tasks fromday one , which includes optimizing processes and collaborating across teams to ensure we deliver on ourpromises, and making things efficient and seamless, so our people and systems are always in sync.

The SaaS Product Implementation Specialist will be responsible for assisting customers in theimplementation of our company's SaaS products. The specialist will work closely with customers tounderstand their needs and requirements and guide them through the implementation process, ensuringsuccessful adoption and utilization of the products.

This role requires a mix of functional understanding, technical comfort, and communication skills to ensure each implementation is handled with precision and accountability.

Key Responsibilities

• Serve as the primary point of contact for clients during the Delivery phase of SaaS implementation.
• Understand client requirements and translate them into system configurations within Meritto's platform.
• Coordinate with Product, Engineering, and Customer Success teams for setup, testing, and rollout activities.
• Ensure all implementation tasks are tracked, updated, and completed as per defined timelines.
• Maintain detailed documentation, delivery status reports, and client communication records.
• Conduct validation and sanity checks post-deployment to ensure the solution is functioning as intended.
• Use Excel / Google Sheets actively for reporting, and maintaining delivery records.
• Provide clear updates to internal and external stakeholders throughout the implementation lifecycle.
• Manage all tickets and delivery tasks for assigned clientele proactively and without follow-up or reminders, ensuring complete ownership and accountability for case closure — including staying reachable during critical admission windows, launches, or client escalations that fall outside standard business hours.
• Extend support during peak periods (admission season, semester roll-outs, go-lives) to ensure zero disruption to client timelines.

Requirements

What we’re looking for

• Experience: 1–3 years of SaaS Implementation or Delivery experience, preferably in CRM, or ERP systems.
• Education: Graduation with MBA (MBA is optional)
• Strong understanding of SaaS implementation workflows and client coordination.
• Proficiency in Excel / Google Sheets (mandatory).
• Good communication and stakeholder management skills.
• Ability to understand business use cases and translate them into product implementation.
• Highly organized and accountable, capable of independently managing assigned client portfolios and deliverables in a fast-paced, deadline-driven environment.