Implementation Project Manager

Crescendo Global; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

A dynamic organization in compliance and data intelligence seeks an experienced Manager for Client Implementation & Managed Services in Gurugram. This role will lead the full implementation lifecycle of data asset projects and services, ensuring compliance with industry standards. Candidates should have 8-12 years of relevant experience, strong client delivery skills, and knowledge of compliance practices. The position offers a chance to work with global clients and improve operational efficiency within a fast-paced environment.

Qualifications

• 8-12 years of experience in implementation, client delivery, managed services, operations, or consulting roles.
• Proven experience owning and leading client-facing implementations or service transitions.
• Strong understanding of KYC, AML, compliance, risk, or regulatory-driven products is preferred.

Responsibilities

• Lead end-to-end client implementations from contract sign-off to go-live.
• Own implementation planning, timelines, milestones, and delivery governance.
• Act as the primary implementation SPOC for clients and internal stakeholders.
• Understand and translate client business and compliance requirements into configurations.
• Oversee configuration of workflows, rules, risk frameworks, SLAs, and reporting.
• Drive UAT, pilot runs, production deployment, and implementation sign-off.
• Ensure smooth handover to BAU managed services teams.
• Manage client expectations, risks, issues, and escalations during implementation.
• Manage client expectations, risks, issues, and escalations during implementation.
• Ensure implementations adhere to regulatory, security, and internal governance standards.
• Identify opportunities for process improvement, standardization, and delivery efficiency

Skills

Implementation management

Client delivery

Risk management

Compliance knowledge

Job description

We are looking for an experienced Manager Client Implementation & Managed Services to lead end-to-end implementation of data asset projects and managed services. This role owns the full implementation lifecycle from contract sign-off through onboarding, configuration, go-live, and transition to steady-state operations.

Location: Gurgaon

About Employer- The employer is a fast-growing organization operating in the risk, compliance, and data intelligence space, helping financial institutions effectively manage regulatory, compliance, and operational risks.

The company works with global clients across banking, fintech, payments, and other regulated industries, delivering technology-enabled platforms and managed services to support complex regulatory and business requirements.

Roles and Responsibilities

• Lead end-to-end client implementations for products and managed services from contract sign-off to go-live
• Own implementation planning, timelines, milestones, dependencies, and delivery governance
• Act as the primary implementation SPOC for clients and internal stakeholders
• Understand client business, compliance, and operational requirements and translate them into system and service configurations
• Oversee configuration of workflows, rules, risk frameworks, SLAs, reporting, and managed service models
• Coordinate closely with Product, Technology, Operations, Compliance, and Managed Services teams
• Drive UAT, pilot runs, production deployment, and implementation sign-off
• Ensure smooth handover to BAU managed services teams, including SOPs, runbooks, and escalation matrices
• Manage client expectations, risks, issues, and escalations during implementation
• Ensure implementations adhere to regulatory, security, and internal governance standards
• Identify opportunities for process improvement, standardization, and delivery efficiency

Requirements

• 8-12 years of experience in implementation, client delivery, managed services, operations, or consulting roles
• Proven experience owning and leading client-facing implementations or service transitions
• Strong understanding of KYC, AML, compliance, risk, or regulatory-driven products (preferred)
• Exposure to fintech, regtech, banking, payments, or compliance platforms is an added advantage

Reach Us

If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at [e-mail] for a confidential discussion on the role.

Disclaimer

Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note

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