Implementation Manager, Accountant

Rippling; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Rippling in Bengaluru is seeking an Implementation Manager to drive adoption of Rippling's HR, Payroll, Benefits platforms for our clients.

You will partner with customers to design custom rollout plans, manage end-to-end implementation, and collaborate with Sales, CX, Product, and Engineering to gather feedback and promote product enhancements. This role is hybrid in our Bangalore office, requires EST shift hours, and is an IC contributor position.

Qualifications

• 3+ years of hands-on implementation or customer-experience roles in a fast-growing SaaS company.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent communication, presentation, and relationship-building skills with a customer-first mindset.

Responsibilities

• Partner with clients to develop custom implementation plans across HR, Payroll, Benefits and IT platforms.
• Manage the implementation process end-to-end, aligning timelines and goals with customers.
• Drive adoption by providing guidance, best practices, and insights to maximize Rippling’s capabilities.
• Collaborate with Sales, Account Management, Technical Account Management, and Support for smooth hand-offs.
• Work with Product and Engineering to relay customer feedback and advocate for enhancements.
• Help develop processes and best practices leveraging customer learnings to boost efficiency.

Skills

Implementation experience

Project management

Communication skills

Cross-functional collaboration

Job description

About the role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.

What you will do

• Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives.
• Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs.
• Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success.
• Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends.
• Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success.

What you will need

• 3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Bonus

• 2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

Note

• This is a hybrid role and will require you to work out of our Bangalore office three days a week.
• This job requires you to work in the EST shift.
• This is an Individual Contributor (IC) role.

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