Implementation Manager (NextOS)

Next Education India; Dadri, Greater Noida; On-site; INR 720,000 - 880,000; Full time

Job summary

Next Education India Pvt. Ltd. is looking for an experienced Implementation Manager to lead the end-to-end implementation and deployment of NextOS across schools and coaching institutions.

The ideal candidate should have hands-on experience implementing school or coaching ERP/LMS solutions, along with at least 2 years of experience managing a field implementation team. The role involves managing multiple deployments, ensuring timely go-live, driving product adoption, training end users,

Qualifications

• Bachelor's degree in Engineering, Computer Applications, IT, Business Administration, or a related field.
• 58 years of relevant experience in ERP/LMS implementation.
• Mandatory: Hands-on implementation experience with school or coaching ERP/LMS solutions.
• Minimum 2 years of experience leading or managing a field implementation team.

Responsibilities

• Lead end-to-end ERP/LMS implementation and deployment across schools/coaching institutions.
• Manage field implementation executives, training, go-live and product adoption.
• Coordinate with institutional stakeholders and internal teams for successful deployments.
• Develop implementation plans, track milestones, and ensure timely deployment.

Skills

ERP/LMS implementation

Field team leadership

Stakeholder management

Training & adoption

Data migration

Education

Bachelor's degree in Engineering/IT/Business

Job description

Implementation Manager (NextOS)

Company: Next Education India Pvt. Ltd.
Department: Implementation / Customer Success
Job Location: Noida
Experience: 58 Years
Employment Type: Full-Time
Salary: Up to 8 LPA (Fixed CTC)
Travel: 1012 days per month, as required

Job Summary

Next Education India Pvt. Ltd. is looking for an experienced Implementation Manager to lead the end-to-end implementation and deployment of NextOS across schools and coaching institutions.

The ideal candidate should have hands-on experience implementing school or coaching ERP/LMS solutions, along with at least 2 years of experience managing a field implementation team. The role involves managing multiple deployments, ensuring timely go-live, driving product adoption, training end users, resolving implementation challenges, and coordinating with institutional stakeholders and internal teams.

Key Responsibilities

1. ERP/LMS Implementation & Deployment

• Lead end-to-end implementation of school/coaching ERP/LMS solutions.
• Conduct requirement gathering, system configuration, data migration, testing, user training, and go-live activities.
• Develop implementation plans, track milestones, and ensure timely deployment.
• Identify implementation risks and resolve operational challenges.

2. Field Team Management

• Lead, mentor, and monitor field implementation executives.
• Allocate assignments and manage field visits based on project priorities.
• Track team productivity, implementation progress, and target achievement.
• Conduct performance reviews and ensure adherence to implementation processes and reporting standards.

3. Customer & Stakeholder Management

• Coordinate with school management, principals, administrators, teachers, and coaching institution stakeholders.
• Act as the primary escalation point for implementation-related issues.
• Manage customer expectations and ensure effective resolution of operational concerns.
• Ensure smooth handover to the Customer Success or Support team after deployment.

4. Training & Product Adoption

• Conduct training sessions for teachers, administrators, and end users.
• Drive effective adoption of ERP/LMS features across academic and administrative functions.
• Prepare training materials, user guides, and implementation documentation.
• Monitor post-deployment adoption and identify additional training needs.

5. Cross-Functional Coordination

• Work closely with Product, Technical Support, Sales, and Customer Success teams.
• Track implementation issues, customer feedback, and enhancement requests.
• Escalate technical dependencies and operational risks that may affect deployment timelines.
• Recommend process improvements based on recurring implementation challenges.

6. Reporting & Performance Monitoring

• Maintain implementation dashboards, project reports, and customer documentation.
• Track deployment status, go-live timelines, pending activities, and issue resolution.
• Monitor implementation KPIs, customer satisfaction, product adoption, and field team performance.
• Ensure achievement of implementation targets and delivery standards.

7. Field Travel & On-Site Support

• Visit schools and coaching institutions for requirement gathering, deployment, training, and issue resolution.
• Plan site visits according to project milestones and business priorities.
• Provide on-site assistance during critical implementation and go-live stages.
• Travel approximately 1012 days per month as required.

Required Skills & Qualifications

• Bachelor's degree in Engineering, Computer Applications, IT, Business Administration, or a related field.
• 58 years of relevant experience in ERP/LMS implementation.
• Mandatory: Hands-on implementation experience with school or coaching ERP/LMS solutions.
• Minimum 2 years of experience leading or managing a field implementation team.
• Strong understanding of requirement gathering, software configuration, data migration, testing, training, and go-live processes.
• Knowledge of school administration workflows, including admissions, student information, attendance, fee management, examinations, timetables, and parent communication.
• Experience managing multiple customer implementations and coordinating with institutional stakeholders.
• Strong leadership, project management, problem-solving, and customer relationship management skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to travel 1012 days per month.

Preferred Profile

• Experience implementing ERP/LMS platforms across multiple schools or coaching institutions.
• Exposure to multi-location deployments and field operations.
• Experience handling customer escalations, implementation risks, and post-go-live adoption.
• Ability to translate institutional requirements into practical software configurations and implementation plans.
• Strong focus on implementation quality, timely delivery, and customer satisfaction.

Key Performance Indicators (KPIs)

• On-time implementation and go-live completion.
• Deployment quality and configuration accuracy.
• Field team productivity and target achievement.
• Customer satisfaction and training effectiveness.
• Timely resolution of implementation issues and escalations.
• Product adoption and successful handover to Customer Success/Support.

Compensation

Fixed CTC of up to 8 LPA, depending on relevant experience, ERP/LMS implementation expertise, and team management capabilities.

Important Candidate Criteria

Candidates with proven experience in school/coaching ERP or LMS implementation and field team leadership are encouraged to apply.