Consultant – Implementation

Serosoft; Indore District; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Serosoft is seeking a Consultant – Implementation to manage and deliver ERP implementations for educational institutions. The role emphasizes strong functional knowledge, client onboarding, and system adoption to ensure successful deployments.

You will run workshops, lead end-to-end projects, configure modules, and deliver user training both remotely and on-site, while coordinating with product and cross-functional teams to meet timelines and quality standards.

Formación

• Minimum 5 years of experience in ERP implementation, project consulting, or client servicing.
• Experience in education technology or enterprise software is highly desirable.
• Strong ability to map business processes to ERP functionality.

Responsabilidades

• Conduct requirement-gathering workshops and stakeholder interviews.
• Lead end-to-end ERP implementation projects with planning and risk mitigation.
• Configure ERP modules to match client processes and ensure timely delivery.
• Deliver functional training sessions remotely and on-site.
• Collaborate with cross-functional teams to troubleshoot and resolve issues.
• Maintain clear client and senior management communication on progress and risks.
• Create project documentation including SoWs, UAT plans, and change requests.
• Provide post-go-live support to ensure adoption and satisfaction.
• Coordinate with product teams to align on client requirements and enhancements.
• Ensure project timelines and deliverables meet defined standards.

Conocimientos

ERP implementation

Project management

Stakeholder interviewing

Client servicing

Descripción del empleo

We are looking for a Consultant – Implementation who will be responsible for managing and delivering successful ERP implementations for educational institutions. The ideal candidate will have strong functional knowledge, excellent project execution capabilities, and a customer-first mindset to ensure smooth client onboarding and system adoption.

Key Responsibilities:

• Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.
• Lead end-to-end ERP implementation projects—including planning, execution, monitoring, risk mitigation, and client communication.
• Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.
• Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.
• Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.
• Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.
• Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.
• Provide effective post-go-live support to ensure client satisfaction and solution adoption.
• Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.
• Coordinate with the product team to align on client requirements and enhancements during and after implementation.
• Adhere to project timelines and schedules while ensuring all deliverables meet defined standards.
• Perform data mapping and validation activities to support system configuration and data migration.
• Conduct prototype development for client-specific use case scenarios.
• Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.
• Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.

Education & Experience:

• Minimum 5 years of experience in ERP implementation, project consulting, or client servicing roles.
• Experience in the education technology domain or enterprise software is highly desirable.
• Strong grasp of business processes with the ability to map them effectively to ERP functionalities.