Key Profile Requirement:
68 years of experience in ERP implementation / functional consulting / project execution, with strong hands‑on experience in manufacturing ERP implementations.
The candidate should have strong business process knowledge, hands‑on experience in at least one established ERP product, the ability to independently lead customer‑facing implementations, and the confidence to support pre‑sales through requirement discovery, solution mapping and product demonstrations.
Key Job Responsibilities:
ERP Implementation & Project Ownership
- Take end‑to‑end ownership of ERP implementation projects from detailed requirement study through go‑live and post‑go‑live stabilization.
- Lead customer workshops, understand current and future business processes, and translate requirements into practical ERP solutions.
- Configure / guide configuration of ERP modules, workflows, approvals, business rules and reports.
- Manage implementation activities, timelines, milestones, risks, dependencies and customer expectations.
- Coordinate functional consultants, technical/development teams and other internal resources required for delivery.
- Identify process gaps and clearly distinguish between standard functionality, configuration and customization.
- Lead UAT, issue resolution, data migration, integrations, user training, go‑live and stabilization activities.
Pre‑Sales & Solution Consulting
- Participate in customer pre‑sales engagements, including customer visits, requirement discovery and business process discussions.
- Understand customer requirements and map them to ERP capabilities and proposed solutions.
- Conduct solution demonstrations and explain how the ERP addresses customer processes and operational requirements.
- Identify product fit, gaps and implementation considerations and communicate them clearly to customers.
- Support solution scope, implementation approach, effort estimates, proposals and other pre‑sales deliverables.
- Build customer confidence through strong process understanding, practical recommendations and clear communication.
Customer & Stakeholder Management
- Act as the primary functional and implementation contact for assigned customers during project execution.
- Conduct project discussions, status reviews, requirement clarifications and issue‑resolution meetings.
- Manage customer expectations & ensure agreed scope, deliverables and milestones are clearly understood.
- Handle functional escalations & coordinate with internal teams for timely resolution.
Team Coordination & Delivery
- Guide and coordinate 1-2 functional / implementation resources working on the project.
- Review implementation deliverables, configuration, documentation, testing progress and customer readiness.
- Maintain requirement notes, process flows, functional specifications, UAT plans and implementation status.
- Ensure effective handover to support / customer success teams after go‑live.
Technical Skills Required (In Brief):
- Hands‑on ERP implementation and configuration experience in at least one established ERP platform.
- Strong understanding of ERP workflows, roles, approvals, business rules and functional configuration.
- Good understanding of data migration, data validation, UAT and go‑live activities.
- Basic SQL knowledge for data validation, analysis and reporting.
- Understanding of REST APIs / system integrations and coordination with technical teams.
- Working knowledge of project planning, tracking, risk / issue management and implementation documentation.
Functional / Domain skills required (if any):
- Strong understanding of manufacturing business processes including Production, BOM, MRP / planning, Inventory, Procurement, Sales, Quality and related shop‑floor processes.
- Deeper hands‑on experience in at least two core ERP functional areas, with broad understanding across Procurement, Sales, Inventory, Manufacturing and Finance.
- Hands‑on experience in configuring at least one established ERP product such as SAP Business One, Microsoft Dynamics 365 Business Central, Odoo, Focus ERP, Sage, Oracle NetSuite or equivalent.
- Experience in full‑cycle ERP implementations, preferably from requirement study through go‑live.
- Strong ability to map customer business processes to ERP functionality and recommend practical solutions.
- Strong analytical, problem‑solving and decision‑making skills.
CLIENT & COMMUNICATION SKILLS
- Very strong verbal and written communication skills with confidence in customer‑facing situations.
- Ability to conduct requirement‑gathering workshops and process discussions with business users and management.
- Ability to conduct ERP product demonstrations and explain business processes and solution capabilities clearly.
- Ability to convince customers through process understanding, solution mapping and practical recommendations.
- Strong presentation and stakeholder‑management skills.
- Ability to prepare clear functional specifications, SOPs, solution approaches and project documentation.
Other Preferences (if any):
- Willingness to travel extensively within India and internationally for customer pre‑sales, implementations, training and go‑live activities.
- Experience working with ERP implementation partners, ERP product companies or system integrators is preferred.
- Experience with customer‑facing pre‑sales / solution consulting is preferred.