Implementation Lead

Talescope Consulting Private Limited; Shivaji Nagar; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Talescope Consulting Private Limited seeks an Implementation Lead to guide client implementations and integrations, ensuring timelines and budgets are met. You will collaborate across teams and drive an effective implementation strategy.

Strong communication, negotiation, and project execution skills are essential to deliver an exceptional client experience, including post-conversion training and support.

Qualifications

• Negotiation skills to reach amicable resolutions.
• Excellent verbal and written communication, clear and empathetic client interaction.
• Ability to execute projects on time and within budget as required.

Responsibilities

• Collaborate with clients to understand needs during implementation and integration phases.
• Develop and execute implementation strategy with timelines, impacts, and risks.
• Engage in analysis, design, and implementation of business systems.
• Prepare proposals for new systems, procedures, and processes.
• Serve as point of contact with client management to resolve issues.
• Lead conversion and post-conversion activities including product showcases and training.
• Overcome obstacles and remove constraints hindering progress.
• Use tools and technology to deliver an outstanding client experience.
• Document escalations and issues for future review.

Skills

Negotiation

Communication

Project management

Job description

We are looking for an Implementation Lead to work with our client that is disrupting the way enterprises consume B2B goods and services, and manage corporate spend.

Responsibilities:

• Collaborate closely with clients to understand their needs and offer assistance throughout the implementation and integration phases.
• Develop and execute an implementation strategy for each client, considering timelines, impacts, and risks.
• Engage in the analysis, design, and implementation of business systems.
• Develop proposals for new systems, procedures, and/or processes.
• Serve as a point of contact with subsidiary management and staff to resolve any issues that may arise.
• Undertake conversion and post-conversion activities, including product showcases and training sessions.
• Overcome implementation obstacles and removing constraints that may hinder progress.
• Utilizes various forms of tools and technology to deliver an unprecedented client experience.
• Implements and enforces program practices that set proper expectations with clients and then delivers on those expectations.
• Documents escalations and issues for future review.

Requirements & Skills:

• Displays the ability to negotiate effectively in order to come up with amicable resolutions.
• Shows excellent verbal and written communication skills; enunciates clearly and firmly while being empathetic to the needs of the client.
• Proves that he or she can execute projects on time and within a budget as required.