Lead Consultant

Thomson Reuters; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Thomson Reuters is seeking a Lead Consultant - Software Implementation to drive end-to-end software deployments for clients worldwide. You will combine SQL expertise, implementation experience, and strong consulting skills to translate business requirements into effective solutions.

You will run workshops, configure and test solutions, train users, manage stakeholders, and ensure on-time delivery while maintaining high customer satisfaction. Travel to client locations will be required as needed.

Qualifications

• Bachelor's degree or equivalent; IT/Business Management emphasis.
• 4–10 years of SQL programming and software implementation experience.
• Strong SQL proficiency: data analysis, querying, troubleshooting.
• Experience in at least one area: software/product implementation, product development, or technology consulting.
• Experience gathering business requirements and translating to configurations.
• Experience supporting testing activities (UAT, SIT, regression, or unit tests).
• Excellent customer-facing consulting and stakeholder management skills.
• Strong problem-solving, communication, and time-management skills.
• Willingness to travel to client locations.
• Proficiency with Microsoft Office and JIRA.

Responsibilities

• Lead end-to-end software implementation projects from kickoff to go-live.
• Conduct business requirements workshops to understand customer needs.
• Design, configure, develop, test, and deploy software packages.
• Use SQL for data analysis, configuration, troubleshooting, and support.
• Collaborate with customers to define and execute UAT and fix issues.
• Support go-live activities and post-production support.
• Deliver customer training on product functionality.
• Build and maintain strong client relationships and manage stakeholders.
• Create project documentation, including requirements and designs.
• Ensure delivery within scope, budget, and timelines.

Skills

SQL programming

Software implementation

Stakeholder management

Customer facing

UAT testing

Project coordination

Education

Bachelor's degree or equivalent

Tools

JIRA

MS Office

Data analysis tools

Job description

Job Title: Lead Consultant - Software Implementation

As a Lead Consultant, you will lead the successful implementation of software solutions for clients across multiple geographies. You will combine strong SQL and software implementation expertise with consulting, stakeholder management, and customer-facing skills to deliver projects from discovery through go-live and post-production support.

This role is ideal for a detail-oriented, client-focused professional who can understand business requirements, configure and deploy product solutions, conduct testing and training, and ensure a high level of customer satisfaction. You will collaborate closely with customers and internal teams, including Product Development, Support, Pre-Sales, Sales, and Technology.

Key Responsibilities

• Lead end-to-end software implementation projects from kickoff through go-live, hypercare, and transition to the support team.
• Conduct business requirements workshops to understand customer needs, assess product fitment, and recommend appropriate solutions.
• Design, configure, develop, test, and deploy software package solutions based on client requirements.
• Use SQL for data analysis, configuration, troubleshooting, validation, and implementation support.
• Collaborate with customers to define and execute User Acceptance Testing (UAT) and resolve identified issues.
• Support production-readiness planning, go-live activities, and post-production support for escalated issues.
• Deliver customer training on product functionality, configuration, and effective system usage.
• Build and maintain strong client relationships and manage key stakeholders throughout the project lifecycle.
• Create and maintain project documentation, including requirements, solution designs, test plans, training materials, and handover documents.
• Deliver projects within agreed scope, budget, timelines, and quality expectations.
• Apply quality assurance processes, including unit testing, regression testing, system integration testing, and UAT.
• Partner with Pre-Sales and Sales teams on proposals, high-level solution designs, demonstrations, prototypes, and proof-of-concept activities.
• Participate in consulting engagements such as solution health checks, roadmap workshops, and advisory sessions, as needed.
• Collaborate with internal teams across Product Development, Technology, Support, Pre-Sales, Sales, and Product teams to resolve issues and improve solutions.
• Support the handover of implemented solutions to product support teams after production deployment.
• Travel to client locations for implementation, workshops, product demonstrations, and related customer-facing activities, as required.
• Contribute to practice development, knowledge sharing, competency-building initiatives, and continuous improvement efforts.
• Use AI-enabled development and testing tools, where appropriate, to improve delivery efficiency and quality.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience, with strong exposure to Information Technology and/or Business Management .
• 4-10 years of relevant experience in SQL programming, software implementation, product development, technical support, or a related technology consulting role.
• Strong proficiency in SQL , including data analysis, querying, troubleshooting, and supporting software implementations.
• Experience in at least one of the following areas:Software or enterprise product implementationProduct developmentApplication or product supportTechnology consulting
• Experience gathering and analyzing business requirements and translating them into practical product or solution configurations.
• Experience supporting testing activities, including UAT, system integration testing, regression testing, or unit testing.
• Strong customer-facing consulting, influencing, stakeholder management, and relationship-building skills.
• Excellent problem-solving, analytical, verbal, written, presentation, and interpersonal communication skills.
• Strong planning, organization, documentation, and time-management skills, with close attention to detail.
• Ability to manage multiple priorities and deliver work within defined scope, timelines, and budgets.
• Proficiency in Microsoft Office applications.
• Working knowledge of project and issue-management tools such as JIRA .
• Ability and willingness to travel to customer locations as business needs require.
• Positive, collaborative mindset and a strong willingness to learn.

Preferred Qualifications

• Knowledge of Global Trade, trade compliance, supply chain processes, or related business domains.
• Experience implementing or supporting large enterprise systems, such as SAP, Oracle, or similar platforms.
• Familiarity with Thomson Reuters products or relevant competitor products.
• Experience supporting customers in Japan, China, or other Asia-Pacific markets.
• Proficiency in additional languages, particularly Japanese and/or Chinese.
• Experience assisting Pre-Sales or Sales teams wit