Senior Business Analyst

Instinct Digital; Bengaluru; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Instinct Digital Limited seeks a highly skilled Senior Implementation Consultant to lead end-to-end deployments for enterprise clients. You will collaborate with customers, product, support, and engineering teams to ensure successful integrations, onboarding, and reporting capabilities.

You will translate complex technical concepts into clear business requirements, create artefacts, manage stakeholder expectations, and facilitate workshops.

Qualifications

• 6+ years of professional experience as an Implementation Consultant.
• Big 4 consultancy (PwC, Deloitte, EY, KPMG) or equivalent tier-one firms.
• StrongBusiness Analysis toolkit: requirements elicitation, stakeholder management, process mapping, documentation.
• Experience in technology and data implementations in financial services, SaaS, or data-heavy projects.
• Ability to translate complex technical concepts (data pipelines, APIs, integrations, reporting) into business requirements.
• Proficiency in BPMN, UML, swimlane diagrams.
• Familiarity with Agile (Scrum/Kanban) and tools like Jira/Confluence.
• Basic exposure to SQL.

Responsibilities

• Collaborate with internal stakeholders and product teams to analyse user needs and requirements.
• Create artefacts including user stories, backlog items, specifications and process flows.
• Support end-to-end technology and data implementations including PaaS, integrations, reporting.
• Facilitate workshops and presentations for technical and non-technical audiences.
• Coordinate with engineers, PMs, QA, UX and other stakeholders throughout the project.

Skills

6+ years exp

Implementation consultant

Big 4 exp

Business analysis

Tech/data impl

JIRA/Confluence

SQL basics

Education

Bachelor's degree or higher in CS/related field

Tools

JIRA

Confluence

Job description

We are seeking a highly skilledSenior Implementation Consultant tosupport the execution of the end-to-end implementation of our products or solutions for enterprise customers. You will work closely with customers, product, support, and engineering teams to ensure successful deployments, integrations, and onboarding.

Roles and Responsibilities

• Collaborating with internal stakeholders, Product management, and the product software delivery teams to analyse user needs and functional requirements.
• Creating artefacts, including user stories, Product Backlog Items, specification or support documents, process flows and carrying out related admin tasks
• Support end-to-end technology and data implementations, including PaaS platforms, integrations, and reporting solutions.
• Facilitate workshops, virtual sessions, and presentations to communicate complex concepts clearly to both technical and non-technical audiences.
• Liaising with Software Engineers, Project Managers, QA team, UX team and other stakeholders during various stages of the Project.
• You should possess a high level of professionalism, cultural awareness, and confidence when interacting with clients.
• Document requirements, processes, and solutions using tools like Confluence, ensuring clarity and traceability for future reference.

Key Requirements

• 6+ years of professional experience as anImplementation Consultant.
• Prior work experience at aBig 4 consultancy (PwC, Deloitte, EY, KPMG) or equivalent tier-one consulting/financial companies.
• StrongBusiness Analysis toolkit, including requirements elicitation, stakeholder management, process mapping, and documentation.
• Demonstrated experience intechnology and data implementations, ideally within financial services, SaaS platforms, or data-heavy projects.
• Ability to translate complex technical concepts (data pipelines, APIs, integrations, reporting) into clear business requirements.
• Proficiency inbusiness process modelling (BPMN, UML, swimlane diagrams).
• Familiarity withAgile delivery frameworks (Scrum/Kanban) and familiarity with tools such asJIRA and Confluence.
• Basic exposure to SQL (if you have development experience, then its a plus).

Special Requirements

• Analytical and structured thinker with strong attention to detail.
• Proven track record of working effectively in distributed, international teams.
• Bachelor’s degree or higher in computer science, related field, or equivalent work experience.
• Proactive, self-starter comfortable working in ambiguous and fast-paced environments.
• Collaborative mindset with the ability to build trust and foster strong relationships across teams.
• Excellent written and verbal communication skills for remote-first collaboration.