Implementation Engineer - 3

Comviva; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Comviva is seeking a skilled technical support and implementation professional to deliver MRTM solutions across client sites. You will monitor performance, ensure compliance with SLAs, and contribute to campaign design and reporting.

You will liaise with GCS Support and TechOps, mentоr junior staff, and participate in solution design while maintaining documentation. Onsite client presence is required as needed.

Qualifications

• 3–5 years of experience in technical support and implementation roles.
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Responsibilities

• Complete assigned support and implementation tasks with high quality and within defined SLAs.
• Implement MRTM solutions at customer sites and support SIT, UAT, and performance testing.
• Monitor systems and perform maintenance activities to ensure high performance and service availability.
• Ensure campaigns are running as planned and meet business requirements.
• Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports.
• Support GCS Support and TechOps teams as required.
• Contribute to high-quality application implementations and project delivery.
• Participate in solution design and implementation activities.
• Develop and maintain procedural documentation and contribute to the knowledge base.
• Design, document, implement, and QA campaigns and reports aligned to client briefs.
• Mentor and guide campaign configuration team members.
• Lead campaign management activities to ensure delivery to a high standard.
• Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT).
• Identify system performance issues and propose short-term and long-term solutions.
• Ensure compliance with all relevant legislation, company policies, and business standards.
• Follow health and safety procedures, report incidents, and proactively identify hazards.
• Attend to clients in an onsite capacity when required.

Skills

Technical support experience

Strong SQL

APIs (HTTP/HTTPS, TCP, XML, JSON, SMPP

Scripting & CI/CD

Analytical & problem solving

Pressure handling

Onsite client work experience

Education

Bachelor's degree in Technology/CS or equivalent

Tools

PostgreSQL

Oracle

VoltDB

SingleStore

Windows

Unix/Linux

Docker

Kubernetes

Prometheus

Grafana

ELK Stack

Job description

• Complete assigned support and implementation tasks with high quality and within defined SLAs
• Implement MRTM solutions at customer sites and support SIT, UAT, and performance testing
• Monitor systems and perform maintenance activities to ensure high performance and service availability
• Ensure campaigns are running as planned and meet business requirements
• Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports
• Support GCS Support and TechOps teams as required
• Contribute to high-quality application implementations and project delivery
• Participate in solution design and implementation activities
• Develop and maintain procedural documentation and contribute to the knowledge base
• Design, document, implement, and QA campaigns and reports aligned to client briefs
• Mentor and guide campaign configuration team members
• Lead campaign management activities to ensure delivery to a high standard
• Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT)
• Identify system performance issues and propose short-term and long-term solutions
• Ensure compliance with all relevant legislation, company policies, and business standards
• Follow health and safety procedures, report incidents, and proactively identify hazards
• Attend to clients in an onsite capacity when required

Key Accountabilities

• Complete assigned support and implementation tasks with high quality and within defined SLAs
• Implement MRTM solutions at customer sites and support SIT, UAT, and performance testing
• Monitor systems and perform maintenance activities to ensure high performance and service availability
• Ensure campaigns are running as planned and meet business requirements
• Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports
• Support GCS Support and TechOps teams as required
• Contribute to high-quality application implementations and project delivery
• Participate in solution design and implementation activities
• Develop and maintain procedural documentation and contribute to the knowledge base
• Design, document, implement, and QA campaigns and reports aligned to client briefs
• Mentor and guide campaign configuration team members
• Lead campaign management activities to ensure delivery to a high standard
• Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT)
• Identify system performance issues and propose short-term and long-term solutions
• Ensure compliance with all relevant legislation, company policies, and business standards
• Follow health and safety procedures, report incidents, and proactively identify hazards
• Attend to clients in an onsite capacity when required

Mandatory Skills

• 3–5 years of experience in technical support and implementation roles
• Bachelor’s degree in Technology, Computer Science, or an equivalent qualification
• Hands-on experience supporting high-volume, high-value enterprise applications
• Proven experience in system support, fault resolution, upgrades, and customer satisfaction management
• Experience working onsite at client locations
• Strong SQL experience (PostgreSQL, Oracle, VoltDB, SingleStore)
• Knowledge of Windows and Unix/Linux operating systems
• Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs
• Experience with scripting and CI/CD processes
• Hands-on experience with Docker and Kubernetes
• Experience with monitoring and observability tools such as Prometheus and Grafana
• Experience with ELK stack (Elasticsearch, Logstash, Kibana)
• Strong analytical and problem‑solving skills
• Ability to work under pressure with tight deadlines and changing requirements

Desirable Skills

• Industry experience in Telecom or CRM/Marketing domains
• Prior experience in MRTM or campaign management platforms
• Strong client-facing skills with a customer-first mindset
• Self-starter with proactive, flexible, and determined work approach
• Ability to adapt quickly to new technologies and changing environments
• Strong collaboration skills and ability to share knowledge within teams
• Mentoring or team guidance experience
• Demonstrated commitment to quality, continuous improvement, and service excellence