Implementation Engineer - 2

Comviva; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Comviva is seeking an experienced Technical Support & Implementation Specialist to deliver MRTM solutions at client sites in India. You will perform SIT/UAT and performance testing, monitor systems for high availability, and produce operational and ad-hoc reports to ensure campaigns run as planned.

The role requires 3–5 years in technical support, a technology degree, and strong SQL expertise across major databases.

Qualifications

• 3–5 years of experience in technical support and implementation roles.
• Bachelor’s degree in Technology, Computer Science, or equivalent qualification.
• Experience supporting high-volume, high-value enterprise applications.
• Experience working onsite at client locations.
• Strong SQL experience (PostgreSQL, Oracle, VoltDB, SingleStore).
• Knowledge of Windows and Unix/Linux operating systems.
• Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs.
• Experience with scripting and CI/CD processes.
• Hands-on experience with Docker and Kubernetes.
• Experience with monitoring tools such as Prometheus and Grafana.
• Experience with ELK stack (Elasticsearch, Logstash, Kibana).
• Strong analytical and problem-solving skills.
• Ability to work under pressure with tight deadlines and changing requirements.

Responsibilities

• Complete assigned support and implementation tasks with high quality and within defined SLAs.
• Implement MRTM solutions at customer sites.
• Conduct SIT, UAT, and performance testing activities.
• Monitor systems and perform maintenance actions to ensure high performance and service availability.
• Ensure MRTM solutions run as expected through proactive support and monitoring.
• Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports.
• Ensure campaigns are configured, executed, and running as planned.
• Support GCS Support and TechOps teams as required.
• Deliver high-quality application implementations.
• Contribute to solution design and project implementation activities.
• Develop and maintain procedural documentation and contribute to the knowledge base.
• Design, document, implement, and QA campaigns and reports aligned to client briefs.
• Mentor campaign configuration team members.
• Lead campaign management activities to ensure delivery to a high standard.
• Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT).
• Identify system performance issues and propose short-term and long-term solutions.
• Attend to clients in an onsite capacity when required.
• Ensure compliance with all applicable legislation, Comviva policies, and business standards.
• Follow workplace health and safety procedures, proactively identify hazards, and report incidents promptly.

Skills

SQL skills

Onsite support

Windows/Linux

REST APIs

CI/CD

Docker

Kubernetes

Prometheus

Grafana

ELK

Analytical skills

Education

Bachelor’s degree in Technology/CS

Tools

Docker

Kubernetes

Prometheus

Grafana

ELK Stack

PostgreSQL

Oracle

VoltDB

SingleStore

Job description

• Complete assigned support and implementation tasks with high quality and within defined SLAs
• Implement MRTM solutions at customer sites
• Conduct SIT, UAT, and performance testing activities
• Monitor systems and perform maintenance actions to ensure high performance and service availability
• Ensure MRTM solutions run as expected through proactive support and monitoring
• Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports
• Ensure campaigns are configured, executed, and running as planned
• Support GCS Support and TechOps teams as required
• Deliver high-quality application implementations
• Contribute to solution design and project implementation activities
• Develop and maintain procedural documentation and contribute to the knowledge base
• Design, document, implement, and QA campaigns and reports aligned to client briefs
• Mentor campaign configuration team members
• Lead campaign management activities to ensure delivery to a high standard
• Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT)
• Identify system performance issues and propose short-term and long-term solutions
• Attend to clients in an onsite capacity when required
• Ensure compliance with all applicable legislation, Comviva policies, and business standards
• Follow workplace health and safety procedures, proactively identify hazards, and report incidents promptly

Key Accountabilities

• Complete assigned support and implementation tasks with high quality and within defined SLAs
• Implement MRTM solutions at customer sites
• Conduct SIT, UAT, and performance testing activities
• Monitor systems and perform maintenance actions to ensure high performance and service availability
• Ensure MRTM solutions run as expected through proactive support and monitoring
• Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports
• Ensure campaigns are configured, executed, and running as planned
• Support GCS Support and TechOps teams as required
• Deliver high-quality application implementations
• Contribute to solution design and project implementation activities
• Develop and maintain procedural documentation and contribute to the knowledge base
• Design, document, implement, and QA campaigns and reports aligned to client briefs
• Mentor campaign configuration team members
• Lead campaign management activities to ensure delivery to a high standard
• Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT)
• Identify system performance issues and propose short-term and long-term solutions
• Attend to clients in an onsite capacity when required
• Ensure compliance with all applicable legislation, Comviva policies, and business standards
• Follow workplace health and safety procedures, proactively identify hazards, and report incidents promptly

Mandatory Skills

• 3–5 years of experience in technical support and implementation roles
• Bachelor’s degree in Technology, Computer Science, or equivalent qualification
• Experience supporting high-volume, high-value enterprise applications
• Proven experience in system support, fault resolution, upgrades, and customer satisfaction management
• Experience working onsite at client locations
• Strong SQL experience (PostgreSQL, Oracle, VoltDB, SingleStore)
• Knowledge of Windows and Unix/Linux operating systems
• Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs
• Experience with scripting and CI/CD processes
• Hands‑on experience with Docker and Kubernetes
• Experience with monitoring tools such as Prometheus and Grafana
• Experience with ELK stack (Elasticsearch, Logstash, Kibana)
• Strong analytical and problem‑solving skills
• Ability to work under pressure with tight deadlines and changing requirements

Desirable Skills

• Industry experience in Telecom or CRM/Marketing domains
• Prior experience with MRTM or campaign management platforms
• Strong client-facing skills and stakeholder management capability
• Self-starter with a proactive, flexible, and determined approach
• Ability to adapt quickly to new technologies and changing environments
• Strong collaboration skills with the ability to share knowledge and mentor others
• Customer-focused mindset and strong advocacy for Comviva value