Senior Implementation Engineer I

Cleo Communications; Bengaluru; In loco; INR 1.600.000 - 2.200.000; Tempo pieno

Descrizione del lavoro

Cleo Communications in Bangalore is seeking a Senior Implementation Engineer I to own end-to-end EDI and integration implementations for enterprise customers. You will configure integrations, support UAT, and collaborate with customers and internal teams to deliver secure, scalable solutions using AS2, SFTP, REST/SOAP APIs and ERP connectors.

This mid-level IC role emphasizes initiative, teamwork, and willingness to grow toward Solution Architect roles within Professional Services.

Competenze

• 2–4 years of EDI or middleware experience.
• Knowledge of ANSI X12, EDIFACT, AS2, SFTP, APIs and ERP integrations (SAP preferred).
• Experience with REST/SOAP APIs, OAuth, and UAT.
• Strong troubleshooting and customer-facing implementation skills.
• Experience in supply chain domains is a plus.

Mansioni

• Configure EDI, API, and communication protocols (AS2, SFTP, VAN).
• Build, test, and troubleshoot business processes, ERP integrations, and data mappings.
• Implement REST/SOAP APIs with OAuth and security controls.
• Support customer workshops, UAT, and issue resolution.
• Apply performance, security, and implementation best practices.

Conoscenze

EDI & Middleware

ANSI X12 / EDIFACT / AS2

REST / SOAP APIs

OAuth & UAT

Troubleshooting

Supply chain domain

Formazione

BE / B.Tech

Strumenti

Sterling

Gentran

OpenText

Descrizione del lavoro

Senior Implementation Engineer I

Department: Professional Services

Level: IC - Mid-Level

Location: Bangalore

Type: Full-Time

Reports To: Tech Manager

The Opportunity

• Understand customer requirements and propose solutions by SA.
• Own end-to-end EDI and integration implementations for enterprise customers.
• Configure integrations, support UAT, and build expertise toward Solution Architect roles.

What Youll Do

• Configure EDI, API, and communication protocols (AS2, SFTP, VAN).
• Build, test, and troubleshoot business processes, ERP integrations, and data mappings.
• Implement REST/SOAP APIs with OAuth and security controls.
• Support customer workshops, UAT, and issue resolution.
• Apply performance, security, and implementation best practices.

What You Bring

Required

• B.E./B.Tech with 2-4 years of EDI, B2B integration, or middleware experience.
• Knowledge of ANSI X12, EDIFACT, AS2, SFTP, APIs, and ERP integrations (SAP preferred).
• Experience with BPS, data mapping, REST/SOAP APIs, OAuth, and UAT.
• Strong troubleshooting and customer-facing implementation skills.
• Supply chain domain, legacy B2B tools, or AI tool experience is a plus.

Preferred

• Experience with supply chain domains: retail, grocery, 3PL/logistics, or manufacturing
• Prior exposure to legacy B2B tools (Sterling, Gentran, OpenText) - helpful for migration projects
• Familiarity with AI tools for documentation, analysis, or delivery acceleration

Behavior Competencies

• Initiative Innovation- Ability to be proactive and develop new ideas
• Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.
• Leadership Management - Ability to work within or lead a team
• Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.
• Planning Organization- Ability to manage tasks and activities
• Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.
• Customer Focus- Ability to manage relationships with customers
• Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.
• Interpersonal Communication- Ability to communicate effectively with people
• Level 2: Active Listening Empathy- Listens to others points of view through verbal and non-verbal communication. Formulates own views while understanding others.
• Achievement Focus- Ability to achieve objectives
• Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.
• Solution Finding- Ability to analyze situations and find accurate solutions
• Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly.
• People Focus- Ability to account for the human factor
• Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach.
• AI Fluency Uses AI to accelerate project delivery - drafting implementation plans, summarizing customer requirements, and generating documentation faster. Can point to specific examples where AI improved turnaround time or output quality on a customer engagement. Familiar with basic AI terms and terminologies. Ability to use org level AI tools , writes basic prompts effectively. Validates outputs before use. Participates in team feedback loops.