Immediate Hiring | UK & US Customer Support Executive

Spes Staffing Solutions; Pune District; On-site; INR 400,000 - 670,000; Full time

Benefits offered by this job

Cab Facility

International Exposure

Career Growth

Incentives

Professional Environment

Salary Packages

Job summary

Spes Staffing Solutions in Pune invites candidates for International Customer Experience Executive roles. The position focuses on UK & US voice and chat support, offering a blended process with rotational shifts and two rotational days off.

Immediate joining and limited openings present a strong growth path in the International BPO sector. Freshers and experienced professionals with excellent English communication and customer service orientation are encouraged to apply.

Qualifications

• UG/Graduate from any stream and excellent English communication.
• Minimum 6 months of International Voice Process experience for experienced candidates.
• Strong customer-service orientation and ability to handle international customers.

Responsibilities

• Handle UK & US customer interactions through Voice and Chat.
• Provide accurate resolutions and maintain professional communication.
• Resolve queries and complaints to deliver an excellent customer experience.
• Adhere to process guidelines, quality standards and compliance requirements.
• Maintain accurate customer interaction records and escalate complex issues when needed.

Skills

English Proficiency

Customer Handling

Active Listening

Problem Solving

Multitasking

Empathy

KPI Orientation

Education

UG/Graduate

Job description

MASSIVE HIRING | INTERNATIONAL CUSTOMER EXPERIENCE EXECUTIVE

UK & US PROCESS | VOICE & CHAT | PUNE | WORK FROM OFFICE

HR Prajakta |

IMMEDIATE JOINING | LIMITED OPENINGS | EXCELLENT CAREER OPPORTUNITY

Are you confident in English communication and looking to build a successful career in the International Customer Service / BPO industry?

We are hiring International Customer Experience Executives for a premium UK & US Voice & Chat / Blended Process in Pune.

If you are customer-focused, confident while communicating with international customers and eager to grow in a professional environment, this is an excellent opportunity to take your career to the next level.

JOB DETAILS

• Position: International Customer Experience Executive
• Process: UK & US
• Process Type: Voice & Chat / Blended
• Location: Pune
• Work Mode: Work From Office
• Working Days: 5 Days Working
• Weekly Off: 2 Rotational Days
• Shift: Rotational Shifts
• Transport: Both-Way Cab Facility
• Joining: Immediate
• Openings: Limited

SALARY & BENEFITS

• Freshers: Up to 4 LPA
• Experienced: Up to 6.7 LPA

• Performance-Based Incentives
• Both-Way Cab Facility
• International Customer Exposure
• Career Growth & Internal Promotion Opportunities
• Professional & Employee-Friendly Work Environment
• Attractive Salary Packages

Salary will be based on experience, communication skills and interview performance.

ELIGIBILITY FRESHERS

• UG / Graduate from any stream
• Excellent English communication skills
• Strong customer-service orientation
• Good interpersonal and problem-solving skills
• Comfortable working in rotational shifts
• Positive attitude with a willingness to learn
• Candidates looking to begin their career in International Customer Support / BPO

ELIGIBILITY EXPERIENCED CANDIDATES

• Minimum 6 months of International Voice Process experience is mandatory
• International BPO / Customer Support experience preferred
• Strong verbal and written English communication
• Excellent customer-handling skills
• Ability to manage customer queries and challenging situations professionally

KEY SKILLS WE ARE LOOKING FOR

• Excellent Verbal & Written English
• Customer Handling & Relationship Management
• Active Listening
• Problem Solving
• Effective Communication
• Query & Complaint Resolution
• Multitasking
• Empathy & Customer Focus
• Professional Attitude
• Target & KPI Orientation
• Ability to work in a fast-paced environment

KEY RESPONSIBILITIES

• Handle UK & US customer interactions through Voice and Chat
• Understand customer requirements and provide accurate resolutions
• Resolve customer queries, requests and complaints professionally
• Deliver an exceptional customer experience
• Maintain a professional and customer-friendly communication style
• Follow process guidelines, quality standards and compliance requirements
• Maintain accurate customer interaction records
• Identify and escalat(e?) complex issues to the appropriate teams
• Handle challenging customer situations with patience and empathy
• Ensure complete adherence to process and quality standards

WHY BUILD YOUR CAREER WITH THIS OPPORTUNITY?

• Work with UK & US Customers
• Gain valuable International BPO Experience
• Attractive Salary + Performance Incentives
• Both-Way Cab Facility
• 5 Days Working + 2 Rotational Week Offs
• Professional Work Environment
• Strong Career Growth Opportunities
• Excellent Opportunity for Freshers
• Long-Term Career Development

READY TO START YOUR INTERNATIONAL CAREER?

If you have strong English communication skills, confidence and a customer-first attitude, don't miss this opportunity!

CONTACT HR PRAJAKTA

LIMITED OPENINGS | IMMEDIATE JOINING